Digital Marketing Account Manager - Remote

Do you naturally "get" people? Do you know how to have tough conversations at the right time and come out the other end with a stronger business relationship? Do you have a passion for digital marketing and business strategy? Are you hyper-organized with a knack for making sure what we promise exceeds expectations and is delivered when the client anticipates?

If that’s you, let's talk.

The Role

As our digital marketing account manager, you’ll have one mission: cement yourself as a trusted advisor for marketing strategy, retaining and growing your assigned clients along the way.

You'll do this by gaining an in-depth knowledge of the products, people and politics associated with your assigned accounts. Using this information, you will work with the other members of the Brilliant Metrics account team to curate a digital marketing strategy, tailored to that client's needs and opportunities. Prioritizing the long-term relationship over short-term transactions, you will build, nurture and maintain a relationship where trust and confidence earns you the position as a trusted advisor.

Key job functions:

• Manage and coordinate activities related to assigned accounts. 
• Serve as the key point of contact with internal and external stakeholders. 
• Create an environment of innovation and rapid response to your clients’ needs, based on a deep awareness of their business from both a tactical and strategic perspective. 
• Work with the other members of the account team to develop a digital marketing strategy, based on clients’ resources and needs, and help guide them along the marketing maturity model. 
• Achieve and maintain an average Client Happiness Score of 8 or better. 
• Grow current clients by increasing usage of existing services, as well as introducing new products and services that offer additional value to clients. 
• Forecast time investments and outside costs for new statements of work accurately to maintain gross profit margin of 60% or more. 
• Ensure client deliverables are completed within the agreed-upon timeframe and within client expectations.

To be successful in this role, you need:

• Significant Demonstrative Experience (generally gained through 3+ years of employment experience): B2B account management, digital marketing, PowerPoint, Excel/Google Sheets, basic data analysis, Asana or similar Project Management platform. Google Analytics and development of marketing strategy preferred. 
• Integrity & Respect: ethics, respect, gratitude, conscientiousness 
• Communication: Strong written and verbal communication (effectively share complex ideas in layperson terms), listening skills, rapport building, presentation skills, openness to giving and receiving feedback, retention of meaningful information 
• Flexibility: Adaptability, teachability, focus on solutions 
• Teamwork: Cooperation, kindness, collaboration, reliability 
• Work Ethic: Self-motivation, self-discipline, dependability, resourcefulness, proactivity, ownership 
• Professionalism: Credibility, respectability, consideration, natural leadership, mentorship, motivation 
• Project Management: Organization, time management, multi-tasking, delegation, follow-through, documentation 
• Strategy: Analytics, logic, problem solving, decisiveness, business storytelling

To work with us, you need:

• Embodiment of all our core values. 
• A space to work. Some place in your home or good coworking space (at your expense) where the background behind your workspace appears professional and you have the ability to hold confidential conversations with clients without interruption by family, friends or similar distractions. 
• Daycare. If dependents - young, elderly, disabled, other - will be in the same residence during work time and they are unable to care for themselves (i.e. you would not comfortably leave them alone/unattended for 8+ uninterrupted hours), another adult must be present and responsible for their care and supervision. 
• A fast and reliable internet connection. You need a minimum internet speed of 5M down / 2M up so you're not frequently freezing or disconnecting during video conferences. 
• A daily work location within the United States (military spouses with a documented permanent US-based legal residence, please apply). Sorry protectorates, but our payroll service only serves the 50 states. This is a W-2 position; we are not able to convert to a 1099 relationship for applicants that do not meet this geographic requirement.

What do you get in exchange for your contribution?

• Salary for this role is $49,000 to $54,000 annually.
• An opportunity to get into a small, nimble organization and help shape the business with a collaborative team. 
• Schedule flexibility for most roles. 
• Outstanding medical, dental and vision options. 
• Basic life with AD&D. 
• 401(k) with org contribution. 
• Short- and long-term disability. 
• Hospital indemnity. 
• Accident. 
• Charitable donation matching. 
• Flexible and generous paid time off. Internet reimbursement. 
• Full-time (100%) telecommuting.

Work Conditions

The physical environmental conditions are primarily or always indoors in an office environment, where the specific surroundings are the incumbent’s home and controlled by the incumbent. Working conditions will include prolonged computer viewing.