Communication Coordinator

Communications professional with an emphasis on social media marketing, online customer service, and bridging the gap between the Binny’s communications team and the stores. The position reports directly to the Director of Communications at the Binny’s Lincolnwood office, with occasional night and weekend commitments. The ideal candidate has strong communication skills and a passion for pushing into the future of social media.

RESPONSIBILITIES

MARKETING

• Work with the buying and department teams to create outgoing marketing content that reflects Binny’s priorities across channels, including email, binnys.com and social media. 
• Develop the Binny’s voice across additional media including the Binny’s blog, the Binny’s podcast, video, radio, TV and more. 
• Identify and execute new social media marketing opportunities. 
• Continue to develop professional marketing skills through industry events.

CUSTOMER SERVICE

• Monitor social media to offer customer service and strengthen customer relationships. 
• Field incoming customer service requests via social, email and the Binny’s website. 
• Monitor online review sites including Yelp and Google Maps and reach out to customers. 
• Work with Binny’s stores and the operations team to quickly resolve customer service issues.

STORE OUTREACH

• Visit stores to collect social media content showcasing stores and staff. 
• Assist with and document keystone customer tastings and events.

REQUIRED SKILLS

• Work in a dynamic and high-pressure environment with quick turnaround on work. 
• Copywriting and copyediting. 
• Eye for visual composition, photography skills and occasional photo editing. 
• Collaboration with the communications team, other departments and Binny’s stores, as well as outside companies including distributors, suppliers, and media outlets. 
• Awareness of evolving internet standards and social media platforms. 
• Strong eye for detail. 
• Ability to articulate creative ideas and work within a team environment. 
• Comfort with networking events. 
• Communications or marketing experience or education is required.

The Pay range for this position is $22.00-$28.00 hourly based on experience.

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.