Membership and Communications Coordinator (Association Management)

The Welch Group is seeking a dynamic and organized individual to join our team as an Membership and Communications Coordinator. In this role, you will report to the Director of Association Management, and play a crucial part in supporting the operations of association clients with an emphasis on membership and communications management. If you are passionate about providing excellent organizational support and have a knack for communication strategy, we want to hear from you!

Client and Membership Support

• Provide administrative and logistical support to association clients 
• Provide excellent customer service for members and potential members via email and phone 
• Maintain databases, mailing lists & records 
• Process membership applications and renewals 
• Produce individual and group invoices
• Coordinate meetings with association clients 
• Serve as the primary support to association clients’ boards and committees, including drafting minutes, assisting in the preparation of agendas and setting up meetings 
• Attend and help with client events, as needed 

Communication and Marketing 

• Develop communications, ensuring consistency of messaging and brand identity across various platforms and media 
• Draft correspondence 
• Assist in the development of membership recruitment and retention plans 
• Prepare social media posts 
• Maintain client websites 
• Coordinate regular communication channels, such as newsletters, emails, and social media to provide clients’ members with updates on relevant activities, events, and opportunities

Logistical Support

• Help with event set-up and take-down requires tasks including moving tables, signage, and other heavy items
• Transporting event items
• Provide onsite support for client events

• Associate or bachelor's degree or a minimum of 2 years in an office environment including experience communicating with external parties and supporting more than one client 
• Experience in association management/membership software is a plus 
• Excellent written and verbal communications skills 
• Provide excellent customer service in a timely and professional manner 
• Strong organizational skills with the ability to multitask and work under deadlines 
• Proficiency in Microsoft Office Suite/Google Suite 
• Knowledge of marketing/social media strategies 
• Attention to detail and a commitment to delivering high quality work 
• Ability to work independently and in a team environment 
• Ability to work with a variety of professionals to keep projects on track 

Working Conditions:

• Must be able to remain in a stationary position 50% of the time 
• The person in this position needs to occasionally move about inside the office or at off-site events 
• Constantly operates a computer and other office productivity devices and technology 
• Occasionally ascends/descends steps 
• Constantly positions self to maintain files in file cabinets and loading/unloading materials 
• The ability to communicate information and ideas so others will understand
• Must be able to exchange accurate information in these situations 
• On occasion, move or transport items weighing up to 50 pounds for events 
• Current, valid driver's license 
• Access to a reliable source of transportation 
• If working remotely, access to reliable internet

Compensation: $60,000/year, full health and dental benefits, 20 days of PTO, plus Federal holidays, and paid parental leave, 401k with 3% match, flexible working schedule.