Client Relations/Business Development Manager (Real Estate)

We are looking for a Client Relations Manager to manage business development and marketing programs for Real Estate, client service teams, industry teams and offices. Work with the attorneys in these groups to facilitate client retention and expansion and increase revenue.

Responsibilities:

• Work with group leaders to provide strategic input and direction to assigned practice groups, client service teams, industry teams and offices for the development and effective implementation of short and long-term business development initiatives toachieve revenue growth.
• In conjunction with the Client Relations Director, develop business plans/strategic goals for assigned groups/teams. Serve as the main point of contact for the assigned group/team, and oversee projects utilizing resources of the Marketing Communications Team when necessary.
• Attend and facilitate meetings with assigned practice groups, client service teams and industry teams with the goal of creating, implementing and monitoring strategic business development activities.
• Assist in the identification of opportunities and development of new business proposals, marketing materials and presentations.
• Facilitate the planning, implementation and follow-up of new business or cross marketing opportunities and client satisfaction plans of assigned contacts.
• Participate in the firm's sales training program and use the tools to coach and support attorney, practice, and team initiatives.
• When appropriate, coach attorneys in one-on-one and team situations to broaden business development opportunities.
• Analyze market data on clients, prospects and competitors to support practice/team business development goals.
• Develop and coordinate events focused on expanding relationships and client retention.
• Create and maintain marketing materials and experience summaries for assigned practice groups. Ensure that updated materials are added to Content Pilot.
• Work with the Marketing Communications Team to expand practice/team visibility and enhance the firm's profile in a variety of ways, including seminars, trade organization participation, article placement, newsletters, survey responses, directory listings, public relations and transactional databases.
• Provide support on other group/team projects as requested by Director.
• Oversee and manage the office/practice group/client service team and industry team marketing budgets.
• Other duties as necessary or assigned.

Qualifications:

• Bachelor degree in relevant area required.
• 5-7 years' experience in a business development role is preferred.
• Previous legal experience is strongly preferred.
• Strong interpersonal skills with experience building rapport and creating strong relationships with attorneys at all levels, as well as staff, to achieve results is required.
• Ability to balance strategy and execution to set and achieve business development goals is necessary.
• Must be comfortable with ambiguity and conflict, with demonstrated ability to bring calm to stressful situations and develop creative solutions.
• Self-starter with the ability to independently lead and manage a wide variety of practice groups, client service teams, and industry teams is essential.
• Baseline knowledge of assigned practices/teams/industries and a basic understanding of all practices in the firm to facilitate cross-selling is required.
• Excellent organizational, project management and judgement skills are required, as well as the ability to prioritize work, meet deadlines, and pay strong attention to detail.
• Must possess a strong customer service attitude and work well under pressure, with excellent problem-solving skills and the ability to be an collaborative team player.
• Excellent written and oral communication skills are required.

Equal Opportunity Employer