Client Relations Specialist

Quarles & Brady LLP

Quarles & Brady provides sophisticated legal services to clients across the world. We don't just counsel, but invest in the success of each, leading them toward the achievement of their business goals.

Position Details

Client Relations Specialist
Southeast Wisconsin
Milwaukee, WI

We are looking for a Client Relations Specialist to work on our marketing and business development team supporting a variety of practice groups, industry teams and client service teams. This position reports to the Client Relations Director, and is responsible for the management and execution of business development and marketing initiatives that assist the attorneys with the attraction, retention and expansion of clients. While the Client Relations Director has the primary responsibility of the teams/groups, the specialist will support the director and the manager for this Account Team.


  • Provide direct support in the execution and management of a wide variety of business development initiatives and initiatives that align with a group/team's business plans.
  • Assist with the execution of marketing and business development strategies, plans and projects.
  • Assist proposal manager, as needed, with Requests for Proposal (RFPs) and Requests for Information (RFIs), Pitches.
  • Coordinate preparation and distribution of electronic client communication and attorney marketing mailing lists with the Communication Team.
  • Collaborate with graphics team to develop and keep updated all practice specific marketing collateral and brochures and create event invitations and sponsorship ads.
  • Manage the development and execution of business development events.
  • Manage team/group budgets.Work with attorneys to develop targeted strategies, and track return on investment on said strategies.
  • Provide input to the Client Relations Director on the identification, evaluation, and implementation of cross-selling initiatives.
  • Assist in content administration for the firm's website, including updating practice descriptions, representative matters, and other relevant information of interest to clients.
  • Manage and maintain practice/team mailing lists in the firm's central client database information.
  • Produce submissions for key legal directories.
  • Assist with Client Relations onboarding process for attorneys for the Account Team.
  • Other marketing and business development-related duties as assigned.


  • Bachelor's degree in Marketing, Communications, Business or a related field.
  • 5 years of business development and marketing experience in a law firm, association or other professional services organization.
  • Strategic vision combined with the ability to execute using a hands-on approach.
  • Excellent written and oral communication skills.
  • Proven organizational and project management skills.
  • Strong client service orientation and the ability to build relationships.
  • Ability to work effectively under minimal supervision with individuals in all offices, practice groups and positions within the firm.
  • Must work well under pressure and be an excellent problem-solver and team player.
  • Must have the ability to prioritize work and meet deadlines.
  • Strong attention to detail.
  • Ability to utilize MS Word, Excel, PowerPoint, CRM, & Marketing Center Proposal Builder.
  • Occasional travel. 

Equal Opportunity Employer

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