Digital (UX) Designer / Product Manager

Minnesota Orchestra

The Minnesota Orchestra is the largest performing arts organization in the state and one of America’s top symphonic ensembles. Now in its second century, the Orchestra continues a tradition of world-renowned artistic excellence, adventurous programming, and a visionary commitment to building the orchestra of tomorrow, under the musical direction of Osmo Vanska.

Position Details

Digital (UX) Designer / Product Manager
Twin Cities Metro
Minneapolis, MN

The Digital (UX) Designer serves a critical role in our digital communications efforts and is a key player in driving revenue and deepening audience engagement. The successful candidate must be detail- and goal-oriented, able to manage multi-layered projects, inherently collaborative, positive and energetic as well as passionate about user experience and digital design.



  • Design, produce and manage website content and functionality 
  • Make recommendations on new features, applications, etc. to enhance user experience and deepen audience engagement 
  • Concept and create UI wireframes, mockups and prototypes for web design 
  • Lead website user experience initiatives 
  • Responsible for updating webpages utilizing data and best practices 
  • Lead, build and report on A/B testing and user testing feedback 
  • Research design trends and stay informed regarding best practices for mobile and web-based information architecture and responsive design 
  • Lead process and internal project team to deliver a data-driven website redesign 
  • Work alongside Creative Director to ensure brand standards are met with any redesign efforts 
  • Refine and maintain a consistent web style guide across the organization and its various channels and departments 
  • Work in collaboration with digital marketing agency on SEO/SEM efforts 
  • Advise all departments on user experience best practices 
  • Onboard and train all departments on content management system 
  • Recommend, manage and implement ongoing initiatives for improving website functionality and utilizing/testing new technologies 
  • Ensure seamless integration of main website with ticketing system and shopping cart pages 
  • Collaborate with Director of Audience Services and ticket sales staff to enhance and improve user experience for subscription transactions 
  • Perform quality assurance testing on all UX/UI website updates 
  • Establish analytics benchmarks and goals in consultation with Director of Marketing 
  • Monitor and communicate website analytics through weekly/monthly digital dashboards 
  • Manage operating relationship with contracted web development team 


  • Provide design templates/standards for all email campaigns 
  • Maintain Tessitura-based transactional email templates 
  • Co-manage relationship with external email service provider with Director of IT 
  • Support Digital Marketing Specialist with email production and distribution as needed 
  • Collaborate with Digital Marketing Specialist on digital analytics dashboard

Administrative Responsibilities:

  • Prioritize and schedule all incoming requests for digital deliverables and web updates, ensuring timely and accurate delivery and deployment 
  • Project manage digital design requests performed by creative team as appropriate 
  • Participate in group discussion and assist with relevant customizations for Tessitura online ticketing system from a user-experience perspective 
  • Attend meetings as required


  • Bachelor’s degree and five years of experience in web design and/or front-end development 
  • Proven managerial, leadership, organizational and presentation skills 
  • Strong knowledge of HTML, CSS, Adobe Creative Cloud and content management systems 
  • Javascript, PHP skills are a plus 
  • Demonstrated ability to work effectively both with team members and independently 
  • Experience managing multi-layered projects 
  • Strong understanding of search engine optimization and Google Analytics 
  • Experience providing statistical tracking and report information. 
  • A collaborative spirit and ability to engage colleagues and leadership 
  • Detail oriented and ability to work in a fast-paced, deadline driving environment 
  • Non-profit experience and knowledge of classical music, arts and culture preferred

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