Level 1 Help Desk Intern

Core Tech

Core Tech is looking for smart, fun, innovative, big thinkers to join our team. We are a boutique technology firm in the trendy Third Ward. We offer "one stop shopping" for our clients by providing outstanding managed services, firewall/server implementation, VoIP phone systems, top of the line security cameras and access control systems but the #1 service that we sell is exceptional customer care. Sure, we'll read your resume but we are way more interested in your cover letter. Tell us about yourself, and why you want to come work for us. What makes you tick? What makes you excited about working with the "internet of things"? If you are looking for new challenges and opportunities, if you are someone who wants to grow with a small but mighty company than we want to hear from you.

This is a paid internship with full-time employment potential, for the right candiate.

https://www.coretechmke.com

Position Details

Level 1 Help Desk Intern
Internship
Full-time
9/13/2018
Southeast Wisconsin
Milwaukee, WI

Level 1 help desk performs technical work installing, operating and providing first and second level support for local and wide area networks, personal computers, printers, servers, firewalls…

Work is performed under the general direction of the owner.

Position is responsible for resolving support requests that arrive daily and provide support in person, remotely, or via phone, or email. Primary duties include Tier 1 and Tier 2 technical support, including software/hardware installation, troubleshooting, hardware break/fix, VoIP phone support, technical documentation, asset management, and account management.

Must possess strong troubleshooting skills. Ability to work in a Help Desk team environment. Ability to handle multiple projects simultaneously. Willingness to learn new systems and skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Outstanding customer service skills and time management skills. Effective communication skills, both written and verbal.

Qualified candidates should have or be working towards an Associate degree and/or equivalent work experience.

DOE


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