Membership Sales & Communications Director

KemperSports

Founded in 1978, KemperSports has a rich history as a family-owned business with more than 7,000 staff members. From our first development project at Kemper Lakes Golf Course to our award-winning portfolio of over 130 facilities, including many nationally-ranked courses and tournament venues, our clients are at the core of the KemperSports family.

Staying true to our core values of tradition, honor and integrity makes us the most trusted partner in the industry.

With a longstanding history of innovation and superior client solutions, KemperSports takes a unique, customized approach to each client. We employ the best people in the industry and provide ongoing education and continual review of processes to provide our clients with operational excellence and exceptional customer experience.

https://kempersports.com

Position Details

Membership Sales & Communications Director
Job
Full-time
8/29/2019
Central and Southern Illinois
Champaign, IL

Position Summary:

This position is responsible for the development and implementation of sales and marketing strategies, plans, and programs primarily designed to increase membership revenues, effectively communicate with membership and promote a positive image of the facility to the community. Responsibilities include the implementation of various strategies including direct and/or telephone sales, direct marketing communications, advertising, special event promotions, public and community relations. Responsibilities also include conducting periodic market research to provide information essential for revising current programs, which enhance the Company’s competitiveness in the marketplace, as well as for fiscal and operational analysis as appropriate.

Essential Duties and Responsibilities:

  • Develop and implement sales, marketing and communication plans and strategies that serve to increase membership sales, promote a positive club image, and maximize revenues according to overall fiscal and operational budgeted goals. 
  • Monitor facility activities and make recommendations to improve customer service and/or operational efficiencies. 
  • Represent the club at community events, networking meetings and/or presentations 
  • Monitor and track results of marketing and sales efforts, analyze budget variances and recommend revised action plans to achieve budgeted goals. 
  • Maintain knowledge of current and projected industry developments through continuous attention to marketing and golf industry periodicals. 
  • Assure the efficient and timely submission of all required operational, financial, budgetary and related marketing and sales reports. 
  • Cross train other key staff members regarding the general sales process and important components as appropriate to facilitate the overall success of the team. 
  • Manage all internal and external club communications including club social media, email and website 
  • Perform other duties as appropriate.

Education/Qualifications/Certifications:

  • BA or BS degree preferred. 
  • 2 years applicable marketing, sales, and management experience, preferably in the golf industry. 
  • Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management, marketing, sales, public relations and community relations. 
  • Demonstrated quality written, verbal, and interpersonal communication skills. 
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends. 
  • Positive attitude, professional manner and appearance in all situations.

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