Sales Operations Analyst

Starkey Hearing Technologies

About Us:

Starkey Hearing Technologies is a privately held, global hearing technology company headquartered in Eden Prairie, Minn. We are recognized for our innovative design, development and distribution of comprehensive digital hearing systems. We develop products using an evidence-based design approach, meaning that rigorous testing takes place to prove the benefits of a new technology or algorithm before a hearing aid is ever fit on a patient. Every Starkey Hearing Technologies employee is committed to helping people on their journey to better hearing every day.

Starkey Hearing Technologies operates 24 facilities and conducts business in more than 100 markets worldwide. We develop, manufacture and distribute hearing aids via three distinct brands - Audibel, NuEar and our original brand, Starkey.

Position Details

Sales Operations Analyst
Twin Cities Metro
Eden Prairie, MN

General Summary of the Purpose of the Position:

The Sales Operations Analyst is accountable for analyzing our sales results and sales activities to ensure we are tracking toward our targets and driving long-term, profitable customer relationships. This role is the subject matter expert on research and analytical techniques and tools, with a focus on sales performance. Reporting to the Supervisor of Sales Operations, this role is responsible for delivering critical information, analysis, and recommendations to improve top-line business understanding and decision-making that drives sales performance. This person will be encouraged to evaluate and make comment on what the data is telling us.

Approach and Deployment (What to Do & How to Do It):

1. Creates and analyzes sales-related statistics to drive insights, performance metrics and efficiencies that drive key business decisions and help our sales team meet their targets

2. Analyzes data regarding sales performance, marketing activity and trends on market, customer and product sales and profitability and recommends potential courses of action

3. Identifies error trends/patterns, isolates discrepancies in the data and recommends improvements

4. Works to design, implement and maintain dashboards and reports, both standard and ad hoc, to provide visibility into sales and business metrics

5. Works cross-functionally to provide or assist in analysis and reporting for the following sales activities and processes:

  • Sales performance across all metrics 
  • Sales budgets/quotas and forecasts for the sales team and S&OP 
  • Sales compensation 
  • Territory composition 
  • Sales pipeline 
  • Sales rep activity and productivity 
  • Campaigns and promotions 
  • Sales strategic business cases 
  • Core initiatives and special projects

6. Be a subject matter expert on sales team forecasts, goals, results, and other relevant metrics

7. Ensures all analysis and reporting processes are accurate, efficient and follow best practices

8. Proactively identifies opportunities for sales process improvement

9. Optimizes sales efficiency by refining processes and making systematic enhancements

Results – Performance Measures (How to Measure Success):

  • Sales leadership/executives have accurate and meaningful data and strategic analysis that helps drive good decision making and growth 
  • Increased input from Sales and other inter-departmental groups on our CRM system, incentive plan, reporting and other areas 
  • Improved communication and process documentation

Other Duties (Non Measurable):

  • Support Starkey Employee Corporate and/or Department Guidelines. 
  • Check and verify quality. 
  • Support corporate health and safety objectives. 
  • React to change productively and handle other essential duties as assigned.


  • Bachelor’s degree in business administration, finance, or related field required


  • 2+ years in an analyst role required 
  • High proficiency in MS Excel, advance skill level 
  • Minimum 1-year project planning or systems management experience preferred 
  • Experience with a software-based CRM system desired


  • Understanding of basic business principles (growth rates, profit/loss evaluation, risk and return on investment) 
  • Strong knowledge of business intelligence tools, relational databases, and statistical packages 
  • Strong knowledge of Office 365, specifically MS PowerPoint 
  • Experience with a software-based CRM system desired

Skills & Abilities:

  • Proven experience in developing, building and delivering quantitative metrics in a business context preferred 
  • Strong problem-solving and analytical skills 
  • Ability to understand technical information and communicate to a variety of disciplines 
  • Self-starter, with initiative and drive to complete projects and assignments timely and accurately 
  • Excellent organizational skills: handle multiple responsibilities, prioritize appropriately and find the ways to deliver results efficiently 
  • Attention to detail, process, and execution in a professional environment 
  • Ability to meet deadlines 
  • Ability to interpret and adapt to an ever-changing marketplace 
  • Excellent oral and written communication skills 
  • Ability to work well with people including in person and remotely

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