Account Supervisor


Hiebing, founded in 1981, is a full-service marketing communications agency located in the heart of Madison, WI and was named one of Madison Magazine's Best Places to Work. The agency has expertise in branding, content development, public relations, social media, digital marketing and media planning and clients include local, regional and national brands with b2c and b2b target markets.

Position Details

Account Supervisor
Southwest Wisconsin
Madison, WI

We are currently seeking an account supervisor to serve as the lead in developing and executing brand strategy and marketing plans, acting as a conduit between Hiebing teams and clients, and ensuring strategic outcomes and communication. In addition to having a deep understanding of your target markets, you will demonstrate a strong understanding of your client’s business, industry and competitors.

You’ll shape the strategic direction of annual plans and campaign message strategies, and run businesses independently. You will oversee and grow junior account staff through training, review and thoughtful delegation to help ensure even workflow within your team. The account supervisor must bring a standard of excellence, the highest level of integrity and positive energy.

  • Lead major projects and oversee marketing plan—this will likely span several clients
  • Serve as internal project lead and target market authority within a client group
  • Establish strategic direction for a client’s brand and drive the development of planning documents and marketing strategy
  • Champion smart, strong creative while rigorously representing the target and the client’s business at all phases of the work
  • Initiate and oversee client deep-dives and other research developed by ACs and AEs on your team
  • Train other teammates on how to best translate client needs into project briefs and updates, including timeline, budget and strategic inputs
  • Lead or trigger the tough conversations that may be needed to keep projects on track and work at a high level of excellence
  • Obtain client approval at appropriate stages of a project, keeping agency staff involved and informed
  • Drive synergy between all Hiebing functional teams (digital, PR & social media, insights, creative, media, etc.)
  • Oversee overall client budgets and monthly billing with an eye to profitability and accuracy across assigned clients—organize and maintain retainer billing structures for clients as needed
  • Supervise, guide and train senior account executives, account executives and account coordinators
  • Participate and/or lead in internal Hiebing committees and new business pitches
  • Possess at least seven to ten years of agency or brand management experience and the desire to learn more
  • A Bachelor’s degree or higher is a must
  • Ability to articulate and understand the emotional context and motivations of varying target markets to create true brand devotion
  • Be able to identify and deliver high quality input for kickoffs and reviews
  • The foresight to anticipate and adjust course as needed, strategically or tactically, to ensure quality deliverables
  • Experience managing multiple client accounts and working with cross-functional teams

Competitve salary with excellent benefits including 401K, cash and deferred profit sharing.

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