Senior Digital Product Manager, eCommerce Experience

The Senior Digital Product Manager is responsible for owning a significant part of the customer journey with the build out of a new eCommerce website experience. They will utilize product, customer, and competitive analytics to provide key insights to drive growth, innovation and strategic direction. This role will work side by side with UX, Product Managers, SEO, Developers, and Users. They will develop and manage the eCommerce product roadmap, while leading a team of eCommerce Product Managers and Associate Product Managers that will ensure continued optimization within the eCommerce customer journey and minimize roadblocks and impediments for development. They are strategic in planning and ensure we hit revenue targets alongside eCommerce Business Management.

• Partnering with a team of individuals across the organization to ensure continued optimization within the eCommerce customer journey and minimize roadblocks and impediments. Work with eCommerce Business Management to hit revenue targets against budget 
• Create actions and measurements to optimize the flow of work so that prototypes, UX designs and testing is done efficiently 
• Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research 
• Work with Product Managers, Analytics, VOC, and UX to ideate a/b tests to support continual optimization of the customer journey and business plan. View of rapidly changing eCommerce/digital environment including trends, systems, competition and understanding of both consumer and customer behaviors. Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research 
• Define eCommerce product vision and strategy including the product goals/objectives, product differentiation, and the plans to grow the enhance the digital experience while ensuring the work product meets the needs of the stakeholders and business 
• Analyze site product analytics, customer analytics and competitive landscape and provide key insights for driving growth, innovation, and strategic direction.

Basic Qualifications:

• Education and Experience: Bachelors and 3 years or HS/GED and 7 years
• 3 plus years of experience as an Associate Product Manager or similar role
• 2-3 years’ experience in program management
• Experience in product lifecycle management
• Familiarity with Agile framework
• Knowledge of project management tools, like Jira or Trello

Preferred Qualifications:

• Education: Bachelors in Marketing or Business Management
• Experience: 5 years experience in Product Management or Marketing
• Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted inAgile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization. 
• Proven success creating digital products vision, strategy, experience and enterprise solutions and services from ideation to launch, including engineering and operational quality. 
• Expertise in working with a multi-disciplinary team on customer-focused products and services to design and build solutions that deliver valuable outcomes. 
• Significant industry knowledge and expertise within aligned or targeted industry is essential.
• Proven ability to prioritize competing demands and obtain buy-in from stakeholders. 
• Practices lean agile and design thinking principles, led/facilitated workshops to cultivate the ideation. 
• Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments 
• Mastery in leading change and inspire others to change behaviors 
• Strong influencer in continuous learning and innovation culture