Account Coordinator

The Account Coordinator provides assistance to the account team in the day-to-day management of client accounts and is responsible for program management across all facets of the Predictive ROI business unit. This position requires a strong background and understanding of project management and tools. It also requires someone who is strongly detail-oriented, good at problem-solving and has the ability to manage multiple projects and deliverables at the same time. This position is client-facing meaning a good candidate will be able to exemplify a professional and can-do attitude within a complex and dynamic agency culture.

To be eligible for the Account Coordinator role, the individual has shown a high level of success in mastering their duties, has proven leadership, communication and a background of working in a marketing agency.

• The day-to-day point person for all projects and activities for our clients’ accounts. 
• Should have a strong understanding of the client’s business and be able to act as an extension to their department. 
• Maintain daily communication with the internal team on all projects. Internally control all deliverable dates, statuses, and milestones for clients. 
• Comfortable with sharing deadlines with clients and checking in with them to be sure they give you the information and/or assets that you need in a timely manner. 
• Send weekly emails to clients that include what we may need from the client ie: headshots, guest information, social media account information, etc. 
• Create and manage project schedules/timelines and consistently meet deadlines through our Teamwork.com system. 
• Can work independently on assigned projects, keeping the supervisor informed as needed, exhibiting good judgment, and decision-making skills. 
• Attend weekly/bi-weekly calls with clients to provide project updates and ensure we are on track if needed. 
• Stays aware of client activities and projects to provide backup with account executive(s) are unavailable. 
• Maintains client profile and digital archives for all assigned accounts, detailing past work and work-in-progress, and all pertinent information needed for account team and production team to reference. 
• Makes sure all projects process according to plan and deadlines, drawing the attention of the account team to potential problems before they occur. 
• Put items from meetings minutes and recap emails from AE into Teamwork following the meeting. 
• Participate in occasional travel to client locations, conferences, and events. 
• Has the ability to work remotely and virtually collaborate with teammates and clients.
• Organizing assets into their appropriate folder/place within Google Drive. 
• Manage and maintain database setups within Clients according to best practices.

• 1-2 years of experience in account management, assistant or project management in the digital advertising industry. 
• Proven ability to perform in a fast-paced environment. 
• Extremely detailed-oriented (Type-A personality). 
• The ability to take clear instruction and execute flawlessly. 
• Proactive thinking and ability to bring new ideas and procedures to the table. 
• Ability to work well independently and under pressure, as well as be highly responsive to clients. 
• The ability to multitask between client responsibilities, project-management responsibilities, and agency responsibilities.
• Able to work +40 hours/week. 
• Strong Internet connection. 
• A working laptop. 
• A dedicated workspace/home office. 
• Experience with Google Drive/Docs/Spreadsheets.

• Work from home 
• Profit-Sharing 
• Retirement 
• Health Insurance Reimbursement 
• Internet Reimbursement 
• Flexible PTO
• $35,000/year Salary