Account Director

Bold Orange

About Bold Orange:

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Position Details

Account Director
Twin Cities Metro
Minneapolis, MN

Position Summary:

Bold Orange is seeking a driven, strategic, and digital-first Director, Client Strategy & Services (commonly referred to as Account Director) to add value to our growing agency. As a member of the CSS team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” to drive meaningful results for our clients.

As a digital-first agency, we are looking for candidates with demonstrated experience in developing and executing on strategies across digital touchpoints to create seamless customer experiences.

Duties and Responsibilities:

  • Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels 
  • Lead and inspire cross-functional agency teams to deliver great work for our clients. 
  • Set the vision and create the strategy for our work and develop solutions to drive results for our clients 
  • Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing services. 
  • Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management. 
  • Create, lead, and present the development of holistic strategy to clients via engaging storytelling 
  • Develop and clearly articulate well-informed, clear points of view to confidently lead and guide our clients 
  • Author creative and project briefs Negotiate changes and navigate challenges 
  • Monitor and proactively report out on best practices and overall market trends

Required Qualifications:

  • Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience 
  • 7+ years of marketing/advertising experience in an agency setting 
  • 8+ years relevant work experience across MarTech, CRM, Digital, 1to1 marketing, creative, social and paid media with a heavy emphasis and interest in the digital strategy required to execute in these channels 
  • Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc. 
  • Strong PowerPoint storytelling and overall presentation skills: You should be able to tell a story through your presentations 
  • Ability to understand data and reporting and provide summaries and insights to the clients 
  • Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently 
  • Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment 
  • Strong attention to detail 
  • Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients 
  • Leadership skills and the desire to mentor 
  • Desire to always be learning and growing

Bonus Preferred Experience:

  • CRM, Social, Display and Web Technology Implementation 
  • MarTech Management 
  • Digital Marketing Manager 
  • Paid Search/Digital Media 
  • Social Media Manager

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