Account Director

Gatesman Agency

Who We Are:

With office locations in Pittsburgh and Chicago, Gatesman is a privately held, fully integrated marketing communications agency with expertise in advertising, digital, analytics, public relations, social media, and performance media. We don’t shy away from the unknown and thrive on the speed of business. We solve business challenges by using data, and a human filter to fuel our marketing solutions- whether it’s building brand awareness, improving reputation, launching new products, or publishing brand narratives. We maintain strong client relationships with an industry leading tenure of 7+ years on average.

Our agency is frequently named as being one of the Best Places to Work as voted by our own employees, and continuously earn a 90%+ satisfaction rate in blind annual surveys among our clients and employees. With 60+ associates and thriving, Gatesman serves clients nationwide in Healthcare, Higher Ed, Energy, Financial, Retail and B2B.

Position Details

Account Director
Chicago Illinois
Chicago, IL

Gatesman is seeking a talented Account Director to join our team. The Account Director has ownership and responsibility for overseeing the planning, development, and execution of all work across the client portfolio. Within client roster, this includes oversight of functions across account and project management, strategy, creative, public relations, social media, paid media, digital and accounting as it pertains to delivering client work on strategy, on time and on budget with profitability. This role shares responsibility for quality and profitability on each project within assigned clients.

This strong leader embraces curious, courageous and kind leadership while in constant pursuit of excellent quality and service. They know how to inspire teams, communicate effectively to equally set vision and expectation, and know how to navigate difficult discussions and situations when necessary. They know clients, existing and prospective, are the agency’s lifeblood and are eager and willing to jump in across prospecting, RFPs and pitches with a winning spirit.

Job Responsibilities:

Set vision and strategy for clients and teams in close collaboration with the Directors’ Circle (department leads)

Writes thoughtful and succinct briefs to define strategy for internal teams and knows how to effectively evaluate work against them

Supporting agency operations through accurate forecasting, profitable client and project management and a growth mindset

Collaborate closely with internal teams to set and manage internal teams and clients towards multifaceted, integrated project timelines and budgets

Deeply understand, inspire and guide teams in accomplishing client goals

Perform day-to-day client leadership functions.

  • Consistently and effectively communicate with the client across all levels of their organization, including C-Suite
  • Ensure quality and consistency of creative product in collaboration with creative leadership and teams
  • Understand and navigate client corporate cultures
  • Take personal accountability for client satisfaction, proactively problem solve and engage senior leadership early on issues as needed
  • Keeps management informed of all major initiatives or issues
  • Effectively delegates and manages work across teams

Provides mentorship and management of assigned account management team members and responsible for setting and meeting organic growth targets on accounts.

Actively participate and at times serve as point person in new business activities

Position Requirements:

  • Bachelor’s degree in advertising, marketing, communications, or related field 
  • 7-10 years of prior agency or marketing department experience 
  • Ability to develop strong, long-lasting relationships with all levels of clients 
  • Critical thinking to understand client needs 
  • Create, execute and adapt proactive client strategy to achieve goals 
  • Broad understanding of all communication channels, particularly digital experience with having a strong grasp of digital platforms and digitally led campaigns. 
  • Ability to help lead digital and social campaigns across a portfolio of brands on a day-to-day basis, working collaboratively with the Marketing Intelligence, Performance Media, PR and Creative Teams in developing and executing digitally led efforts. 
  • Excellent communication skills (both written and oral) 
  • Ability to excel while wearing many hats; comfortable with making fast decisions 
  • Ability to uphold agency core values

Gatesman Benefits:

  • Hybrid Work Schedule 
  • Medical, Dental and Vision Insurance available on the first day of employment 
  • FSA/HSA’s 
  • 401k with an employer match 
  • Unlimited PTO 
  • Summer Friday’s 
  • 13 Holiday’s including time off between Christmas and New Years 
  • Paid Maternity Leave 
  • Strong culture and supportive working environment

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