Account Manager

Guarantee Digital

About us:

Guarantee Digital is a web marketing, services and consulting agency based in suburban Milwaukee. We help 800+ clients and media partners across the US grow their business by providing best of breed online marketing and services. If you live and breathe digital and enjoy a fun, fast paced start up environment, we want to talk to you.

Position Details

Account Manager
Southeast Wisconsin
Delafield, WI

Delafield based Digital Agency is seeking experienced Local Marketing professionals to join our Account Management team. You'll work with a variety of Clients helping them maximize their presence via the Web and Social Media. Guarantee Digital serves Clients of all sizes and industries via our Media Partner Re-seller network as well as locally thru our own Digital Media Lab. Previous experience in similar client management roles in Digital Marketing, Account Services, Social Media and/or with Digital Agencies is required.

Job Description:

  • Provide strategic planning, implementation and communication between internal team members and external clients
  • Deliver exceptional experience to clients in order to build and foster long-lasting relationships
  • Serve as client contact for day-to-day online marketing projects ensuring that projects are running efficiently and profitably
  • Seek out and understand the customer's business needs and effectively communicate the requirements to relevant internal and external teams (web development, marketing)
  • Manage workloads and respond to customers in a timely manner
  • Provide strategic guidance, regular account coordination, effective analysis of online activity in order to prioritize initiatives and maximize revenue goals and growth
  • Provide problem-solving recommendations, creative and collaborative brainstorm sessions and perform hands-on execution for the following areas as needed: Search Engine Optimization, Email Marketing, Content Marketing and Social Media, Website design project management, Website and Marketing analysis and analytics

Education & Experience:

  • Have 1-3 years of experience providing account management and coordination for clients in online marketing and/or web design. Agency experience preferred.
  • Minimum Associates Degree in Marketing, Business, Communications, Digital Marketing or related field is required. 
  • Must have a strong working knowledge of how Websites, SEO, and Social Media work together in a marketing strategy.
  • Strong written, communication and organizational skills.
  • Experience using project management software, Microsoft Office, Social Media management tools
  • Excellent Customer Service Skills
  • Must be supportive, positive and able to work both independently and in a team environment
  • Must thrive in a fast-paced environment and eager to learn as digital services evolve.
  • Commensurate with experience
  • Flexible work hours, including a work from home 1-2 days per week 
  • Monthly Team Building Events
  • Growth Opportunities
  • Collaborative, Fun & Team Based Culture 
  • Digital Education Opportunities 
  • Casual Dress Code
  • 12 Days PTO 
  • 8.5 Holiday PTO 
  • Simple IRA Retirement Account 
  • Medical
  • Dental

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