Account Manager

Wunderman Thompson

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Commerce is our creative and strategy-led agency. We create experiences that shoppers want, and brands and retailers need. We represent the next generation of shopper marketing solutions to engage the digitally knowledgeable consumer.

Position Details

Account Manager
Chicago Illinois
Chicago, IL

Who we are looking for:

Wunderman Thompson Commerce is seeking an Account Manager to join the team. Reporting to the Account Supervisor, you are a motivating force, passionate about using digital media and technology to help drive business transformation and build brands for global Fortune 500 companies. You should have a minimum of 2-3 years experience in an interactive agency or marketing / advertising / consulting environment, experience in one or more business markets,  managing high-profile client accounts, working with teams, and driving strategic and creative work.

What you’ll do:

  • Client | You are a partner for our clients, our teams and agency partners for new projects and ensuring the quality of the relationship and work product. You nurture existing client relationships and develop long-term relationships at your peer level. You stay informed about digital trends and how they might support your clients' business and their marketing programs. You are a point of escalation for our client and the project team. Promoting and ensuring communication and collaboration among internal client teams and external agency partners. You ensure that deliverables are client-ready incorporating relevant insights from their business and industry.
  • Team | You work with the Project Management team to help inform project requirements, deliverables, schedules, staffing and budget. Together, you manage the workflow process by prioritizing projects and resources. You analyzeessentialrisks with any program, assessing impact and providing solutions.
  • Process | You oversee the financials for assigned projects including forecasts, budgets and invoicing. You provide status updates and monitor overall account health - project status, opportunities, risks. You also have an eye for additional business including repeat programs and plus ups for projects.

Who you are:

  • Open and Collaborative | Our team is close-knit and supportive. We’re working with a lot of unknowns - you must champion team environments that are comfortable and encouraging.
  • Detail Oriented | Strong organizational and time-management skills. Meticulous in ensuring accuracy.
  • Problem Solver | Digs in and simplifies how to work around problems, asking "why not?" and "how can we make this better?".
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need:

  • A minimum of 2 years experience inan interactive agency, or marketing/advertising/consulting environment.
  • Experience developing peer-level client relationships within Fortune 500 companies.
  • Knowledge of the mechanics of digital marketing and advertising (paid media, brand strategy, analytics, PR/social) and the strategy and development of the following: websites, online media, mobile apps, social media, video and CRM programs.
  • Superb communication and presentation skills and the ability to develop well-positioned and thoughtful documents and presentations.

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