Account Supervisor, Consumer PR

Zeno Group


Zeno Group is the fiercely independent and global integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our ‘Fearless Pursuit of the Unexpected,’ we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2021 PRovoke Global Creative Agency of the Year, 2021 PRovoke North American Agency of the Year, 2021 PRWeek Agency of the Year, and a two-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Position Details

Account Supervisor, Consumer PR
Chicago Illinois
Chicago, IL


We are seeking a fearlessly creative Account Supervisor to join our expanding consumer team. This role is responsible for managing account teams and client deliverables on several pieces of business, mentoring and developing junior staff, and playing an active role in agency-wide initiatives. Our ideal candidate has the ability to straddle between consumer and corporate environments, delivering creative media strategies while understanding the restrictions of working in a regulated industry.

Specifically, the person in this role will:

  • Collaborate with teams, provide sound counsel and recommendations to our clients, and drive results inclusive of traditional and emerging public relations tactics 
  • Serve as daily client contact on multiple accounts simultaneously 
  • Demonstrate writing excellence when crafting internal and client correspondence 
  • Oversee financial and operational performance of multiple accounts simultaneously, ensuring quality work, and deadline and budget adherence 
  • Lead financial management of your accounts 
  • Set and lead media relations course, including outreach plan creation, executive thought-leadership planning, materials drafting, event management, effective pitching and training of spokespersons on speeches and presentations and growth of contact network 
  • Supervise staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable, and conducting their semi-annual reviews 
  • Initiate the new business process and play an active role in cross-practice and cross-office pitches 
  • Track deliverables against multiple media plans and organize the internal Zeno pitch team


  • Our ideal candidate will be proactive, creative, resourceful, influential, and intellectually curious 
  • You must be on a never-ending quest to stay abreast of evolving trends and emerging platforms in an effort to generate unique and creative ways to leverage new trends to drive clients’ business objectives 
  • At least 5 years of experience in public relations and/or related fields including research, advertising, management consulting, media, or publishing 
  • Experience working on consumer, corporate and tech businesses/accounts 
  • Experience managing multiple client contact points 
  • Passion for learning new businesses and taking on challenges 
  • A collaborative spirit with a results-driven attitude 
  • Experience working in an agency setting and experience with consumer clients a plus 
  • Demonstrated ability to multitask, delegate, and manage assignments while accurately evaluating the work of others 
  • Familiarity with best-practice communications tactics and PR tools 
  • Ability to make effective recommendations to executive-level clients and to lead the execution of all client-related projects 
  • A record of responsible client-related finance management, including managing within client budgets 
  • Ability to manage and inspire a team and to make sound judgments on a daily basis 
  • Demonstrated the ability to think strategically, creatively and holistically about client programs, fearless in presenting a point of view in brainstorms 
  • Proven success in building relationships with members of the media, and driving results for clients


Zeno Group offers a creative and differentiating benefits package including a variety of medical and dental choices, vacation, and sick time. We also offer a 401(k) plan, pretax flexible spending accounts, tuition assistance, a prescription drug benefit plan, a vision plan, long-term and short-term disability, life insurance and programs that support flexibility and promote work/life balance.In addition, our unique ZenoFit wellness program offers financial support to pursue the wellness activity of your choice.

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