Account Supervisor

The Account Supervisor is responsible for being a trusted partner not only to the day-to-day clients but also to the internal agency team. They help to maintain and grow the agency business and client base on an ongoing retainer and project basis. They are the bridge between creative strategy and marketing, active communicator, mentor and champion of great work. The Account Supervisor will create and maintain relationships with existing and potential clients, developing strategic solutions and plans that best fit the agency and clients’ needs. They aren’t afraid to get in the weeds but also can lead and own client relationships and initiatives.

• Collaborate: Partner with the internal agency disciplines on preparation of marketing recommendations, strategies and actions for the client. Ensure superior client communication and relationship building. 
• Manage: Define project scopes, estimates and written proposals for all client efforts. Integral in activation of client strategy efforts and projects, involved with projects from start to finish, ensuring successful project completion. Manage day-to-day client relations. 
• Budgeting: Develop workable budgets, work plans, and realistic timelines to ensure all deliverables are delivered on time and on budget. Financial stewardship for the profitability of the agency. 
• Review: Oversee development of marketing plans and creative briefs. Review creative or executional outputs for accuracy, strategic opportunities, and work with other agency disciplines throughout projects to provide a strategic lens. 
• Business Development: Develop integrated marketing strategies and tactical plans that meet and exceed the client’s marketing and business goals and objectives. Represent the agency at conferences, events, and tradeshows. Provide support for new business efforts with pitching, RFP responses, strategy and research. Provide strategic branding thought leadership and expertise to expand business relationships. Grow and develop existing client accounts.
• Support: Provide market research, analyses and insights into latest industry trends. Support other internal team members throughout all client executions.

Skills & Requirements:

• Interpersonal relationship skills and ability to grow client/agency relationships 
• Brings strong written and verbal communication to the team with development in presentation skills 
• Inspire a culture of high-performance, camaraderie, continual learning and best practice sharing within the agency 
• Is a true problem solver and can think on his/her feet to make a decision 
• Is capable of working independently, but has the desire to lead and manage others 
• Brings an informed point of view to any conversation and speaks up in internal and client meetings 
• Excels in a fast-paced agency environment 
• Is curious about what he/she works on — and is highly knowledgeable in the client’s business and industry 
• Owns accountability and ensures delivery of all projects from start to finish 
• Pays attention to the details (big or small) 
• Understanding of an agency as a business and ability to run accounts profitably 
• Must excel under tight deadlines and be able to manage multiple concurrent assignments 
• Ability to persuade and sell ideas 
• Solid negotiation skills 
• Travel may be required

Skill Set:

• Excellent communication skills 
• High level of organization 
• Detail oriented 
• Strong work ethic 
• High competency level on computer and software skills compatible with job responsibilities
• Professional conduct within and outside office while conducting agency business

Education and Experience:

• Bachelor’s degree or higher in Marketing, Advertising, Journalism, Business Administration or a related field, and at least 5-10 years of experience within an agency setting.

We offer a competitive health insurance plan with employer contribution to monthly premiums, 401K with employer match, a generous PTO plan, company-paid cell phone and data plan, and a flexible work environment and schedule. Compensation is commensurate with experience.