Account Supervisor

Our growing Marketing Services team is seeking an experienced account/client services professional to serve in the position of Account Supervisor. The primary role of the Account Supervisor is to support the Account Directors and Group Account Director in managing client communication and deliverables. Responsibilities, as outlined below, will require regular communication with IWCO Direct clients and internal stakeholders including: Creative, Sales, Strategy, and Production.

Responsibilities:

Strategic Planning and Leadership

• Become an expert on each of assigned clients’ company, products, industry, offers, messaging and brand guidelines, etc. 
• Work with sales, strategy and Account Director to develop comprehensive strategic plans to meet client objectives, timing and budget parameters. 
• Manage the creation and maintenance of campaign matrices with Account Director 
• Build and maintain positive relationships with client contacts and interdepartmental teams at IWCO Direct through your daily interactions 
• Actively participate in development of campaign from ideation through client approval and performance analysis in a mix of supporting and leading roles 
• Proactively seek information to understand campaign objectives and client direction

Project Management

• Collect project requirements from client and communicate those details to internal stakeholders and SMEs 
• Lead internal creative routing process for all deliverables as assigned, diligently leveraging IWCO Direct project management software 
• Ensure all creative concepts satisfy creative brief requirements, strategy objectives, client brand requirements and graphic standards 
• Review all rounds of creative materials and provide detailed proofing to ensure it matches the requirements outlined on creative brief, estimate, matrix, or other reference documents provided 
• Route deliverables to clients for approval as necessary 
• Manage multiple projects simultaneously 
• Work with all agency partners to ensure delivery of all tactics and seamless integration of plans

Revenue Management

• Prepare client estimates and project timelines 
• Deliver quality materials on-time, on-strategy and on-budget, monitor project labor vs. budget on ongoing basis, revising scope documents or escalating concerns as appropriate 
• Manage accounts’ financial aspects (budgets, contracts, fees etc.) under direction of AD. 
• Develop scopes of work documentation and identify opportunities for organic growth with existing clients.

Communication and Administrative

• Arrange conference calls and meetings, including invite management, booking conference rooms, etc. as necessary 
• Lead status calls (internal or with client) on regular basis including owning status documentation as appropriate 
• Capture meeting notes and communicate them to internal team and/or client as needed 
• Periodically assist in special projects as requested by supervisor, or extended team 
• Ensure high-quality service to our clients and that deliverables run smoothly and profitably.

Minimum Experience/Education Requirements:

• Bachelor’s degree in marketing, business, communications or related field 
• 4-7 years as an Account Supervisor, Account Manager, Account Executive or Sr. Account Executive in a marketing/advertising agency environment or equivalent experience 
• Excellent interpersonal (i.e., problem-solving and collaboration skills), organizational and time management skills 
• Solid account management and customer service experience 
• Strong verbal and written communication skills, with proficiency in keeping expectations of internal team members and clients tightly aligned 
• Strong proofreading and editing skills 
• Ability to organize and manage multiple priorities and balance changing client and company needs 
• Ability to think strategically and understand how individual decisions ladder up to the bigger picture and may impact other decisions or deliverables 
• Demonstrated understanding of print and direct mail production terminology and processes 
• Experience in working with data and analytics with a basic understanding of targeting, modeling and segmentation a plus. 
• Intermediate skill level and comfort with MS Office Suite software (Word, Excel, Outlook and PowerPoint) 
• Ability to learn proprietary software 
• Ability and willingness to travel, up to 10% 
• Pre-employment drug screen and background check required

Required 4-7 years: Experience as an Account Manager, Account Executive or Sr. Account Executive in a marketing/advertising agency environment or equivalent experience