Account Supervisor

Wunderman Thompson

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Commerce is our creative and strategy-led agency. We create experiences that shoppers want, and brands and retailers need. We represent the next generation of shopper marketing solutions to engage the digitally knowledgeable consumer.

Position Details

Account Supervisor
Chicago Illinois
Chicago, IL

Who we are looking for:

Wunderman Thompson Commerce is looking for an Account Supervisor. Reporting to the Account Director, you will develop and activate omni-channel solutions that solve our client's toughest challenges. You will need to use your expertise in the areas of digital, social and commerce to create seamless brand experiences that achieve brand, shopper & retailer goals. You will be the contact for our client(s) and lead a team using the agency's experts. You will oversee financial management (forecasting, project return on investment) and professional development of your team.

What you’ll do:

  • Client | You willbuild strategies, reviewing relevant background information and competitive activity. You apply insights as they relate to your client's business. You seek input from our client, ensuring programs meet our quality standards and client-set measures. You ensure all conceptual and creative ideas meet goals and brand strategies. 
  • Team Leadership | You will empower a team of Account Management professionals and oversee all team deliverables. You are the source of omni-channel expertise for the team. You foster good work relationships between departments. You create a team culture that inspires and motivates them. 
  • Communications Management | You will provide expertise to our clients and internal staff. You give internal feedback on all work developed for our clients. You present insights, strategy, concepts, POVs, creative and other client communication. You craft, review and share all client contractual documents. 
  • Strategic Insight | You will lead strategic thinking for all projects, with heightened focus on multi-channel solutions and new business models. You maintain a base of industry, brand and competitive knowledge. 
  • Budgeting | You will manage program budgets and timelines. You achieve revenue and profit targets. You provide monthly financial updates to your Director that will be presented in monthly forecasting meetings.

Who you are:

  • Problem Solver | Digs in and simplifies how to work around problems, asking "why not?" and "how can we make this better?".
  • A Builder | Entrepreneurial attitude coupled with strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and Collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need:

  • Minimum 6 years of agency & digital experience. 
  • Build client relationship managing expectations and deliverables. 
  • Strategic Planning: Development of campaign platforms and strategic go-to-market plans that achieve client goals. 
  • People management: Establish clear performance expectations. Provide clear and balanced performance feedback. Build relationships with both client and our team. 
  • Financial P&L Management: Provide inputs into monthly/year forecasts. 
  • Measurement: Build and present wrap reports that measure program effectiveness with lessons learned. 
  • Presentation skills: Show confidence in front of an audience. Understand the audience and provide the appropriate message. 
  • Ethics: Display sound business judgment, and integrity.

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