Associate Communications Specialist

The Communication Operations Associate Communication Delivery Specialist is responsible for executing tasks to ensure effective print production, account management, project management and vendor management of communication delivery programs. The primary focus is to ensure the quality and security of communication delivery (may include, but not limited to online portal management, printed member and provider communication, digital communication, reporting, etc.) to support the needs of the business while proactively identifying the most economical and strategic delivery format and method (i.e., Print, digital, conventional, electronic).

Primary Responsibilities:

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLA’s and overall program goals for assigned product(s) 
• Maintain effective communication with business partners, external print vendors and support team members to manage workflow expectations and meet deadlines 
• Serve as primary day-to-day contact for external print vendors and internal business partners 
• Review and understand project details of print and fulfillment, and other communication delivery, business requirements for assigned projects 
• Monitor project dates and meet individual deliverables while supporting other team members to ensure order quality / accuracy goals are met 
• Provide strategic and innovative recommendations and obtain internal expenditure approval for best format, economic order quantity, fulfillment method, document estimates 
• Upon project approval, issue a purchase order to officially award the job to the selected print vendor 
• Monitor purchase order status through invoicing, ensuring price, general ledger coding and quantity accuracy 
• Provide final art files, print specifications, quantities, ship-to address, labeling/shipping, or data processing instructions to print vendors 
• Hold vendor accountable to quality and production schedule and ensure accurate reporting 
• Receive, review, and approve vendor proofs (in conjunction with and / or on behalf of the business owner) 
• Monitor on time, on budget, quality, and cost-effective delivery of materials by print vendors 
• Assist with materials planning, capacity planning, monthly metrics, and overall business forecasting where applicable 
• Create procedure and job aid documentation on new tasks or processes 
• Maintain and foster collaborative working relationships with team members, internal clients, and external vendors 
• Support the overall business goals by performing additional duties as assigned or requested 
• Identify risks and implement solutions to avoid or minimize negative impact. 
• Develops and maintains workflow documentation and reporting 
• Other duties and responsibilities as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree (or higher) OR 4+ years of experience in print production

Preferred Qualifications:

• 2+ years of print production experience 
• 2+ years of print and/or digital campaign execution with inbound or outbound communications experience 
• 2+ years of project or account management experience 
• 2+ years of experience coordinating or managing deliverables of third-party vendors 
• 6+ months of healthcare industry and/or UnitedHealth Group experience 
• Experience with Workfront 
• Experience with Noosh 
• Experience managing multiple deliverables, projects, and stakeholders at one time

Soft Skills:

• Strong interest and / or knowledge of new technologies and process improvement workflows 
• Experience coordinating or managing deliverables of third – party vendors 
• Experience interfacing with business decision – makers and system end – users to prioritize and achieve desired outcomes 
• Self – starter with excellent communication, organizational, process planning, decision making and implementation skills 
• Possess a very high level of attention to detail 
• Effective negotiation, communication, project, and time management skills