Associate Creative Director, User Experience


Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people -with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives.

Position Details

Associate Creative Director, User Experience
Chicago Illinois
Chicago, IL

Job Description

As an Associate Creative Director, Experience you are a hands-on leader of a team of experience designers, tasked with creating world-class digital solutions for our enterprise-level clients. You are accountable for providing Experience Design oversight on multiple tracks of work, both large and small.

While much of your day is spent working with colleagues to help guide projects, you can often be found consulting with clients to align product owners with our guidance on the best way to deliver business value and customer satisfaction. You can articulate the high-level experience strategy for a project or account but can also get right down into the weeds and create exceptional UX deliverables. You mentor and manage Junior folks.


  • Lead and balance multiple projects and/or work streams
  • Responsible for interaction design, task flow, behavior, and navigation design
  • Demonstrates the information architecture and interaction design skills necessary to support client work
  • Ideates, sketches, and prototypes for desktop, tablet and mobile devices
  • Creates UX strategy, develops customer scenarios, conducts journey mapping and collaborates on persona development
  • Collaborates with Consumer Insights, Analytics/Data Science, and clients to apply data and insights to UX design decisions and to determine UX success metrics KPIs
  • Contributes to practice development and new business pitches
  • Collaborates in cross disciplinary idea generation and client co-creation sessions
  • Articulates reasons for approach in the context of both business and user needs
  • Defines processes and deliverables that meet project goals and are reasonable within operational, cultural and technology constraints
  • 8+ years of experience working on complex software, transactional or ecommerce experiences, with medium to large-sized teams, preferably in a cross disciplinary digital agency
  • 1+ years of team management or team lead experience
  • Previous experience leading multidisciplinary sketching and ideation sessions with teams and clients
  • Experienced in both agile and waterfall methodologies
  • Familiar with scoping and estimating UX tasks
  • Familiar with retail commerce experience design patterns, bonus if familiar with Hybris.
  • Expert-level skills with Zeplin, Figma, Sketch and Adobe Creative Design suite

Apply with portfolio.

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