Associate Director, Corporate Communications


We inspire purpose-filled living that brings joy to the modern home. With a team of 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be, too. We’re looking for a driven leader with an inclusive mindset to join our team as Assocate Director, Corporate Communications.

Position Details

Associate Director, Corporate Communications
Northern Illinois
Northbrook, IL

The Associate Director, Corporate Communications leads efforts to inspire and inform Crate and Barrel Holdings (CBH) associates on business objectives and strategic priorities through storytelling across a variety of forums (email, social, in-person, etc.). This leader develops and delivers high-impact culture-reinforcing communications that drive associate engagement and empowerment. This position leads and develops a team in delivering clear, engaging, relevant, high impact communication.

A day in the life of the Associate Director, Corporate Communications…

  • Act as a steward of the Crate and Barrel Holdings (CBH) brands, culture and engagement, through the creation and implementation of internal communications standards/practices; optimize access to information, simplifying what, how, when and where we share information; measure communications effectiveness and pivot as necessary 
  • Set internal communications strategies and roadmap in alignment with the company's strategic goals and business objectives, with a focus on engaging internal audiences and amplifying multichannel storytelling efforts 
  • Partner closely with the CEO and CHRO as an executive-level communicator for internal company-wide communications in support of the company vision to achieve overall strategic goals and reinforce our culture 
  • Develop and execute corporate social media strategy, ensuring social media presence that reinforces authentic brand content 
  • Contribute to a differentiated corporate employer brand; identify the brand attributes that reflect the company’s unique value proposition; deliver a clear understanding of our corporate story and strategy to current and prospective talent; spark advocacy by crafting campaigns and messages that inspire stakeholder sharing 
  • Deliver thought leadership around our approach to communications and activations including change management, values, DE&I, CSR and Philanthropy 
  • Support the planning and flawless execution of company events and moments of connection, including quarterly leadership meetings, town halls and board meetings 
  • Monitor and manage reputational risks surrounding critical issues; identify and prioritize issues most relevant to organizational success; contain and mitigate corporate crises 
  • Actively manage, mentor and coach team members; inspire and encourage continued growth and development

What you’ll bring to the table…

  • Expertise in effectively representing the voice of C-suite executives in internal communications and presentations 
  • Ability to build high-functioning relationships with key stakeholders (executive team, across brands, marketing, PR, HR) 
  • Ability to develop, pitch and execute communications strategies 
  • Expertise in delivering impactful communications that support culture, engagement and empowerment of associates 
  • Experience and comfort with data analysis and reporting, and ability to create a concise narrative from complex data 
  • Ability to conceptualize big ideas and translate them into actionable plans 
  • Ability to thrive in a fast-paced environment and make sound decisions under tight deadlines 
  • Exceptional writing, editing and proofreading skills
  • Exceptional organizational and project management skills; ability to manage complex projects on time, on budget and on goal

We'd love to hear from you if you have…

  • Ability to work 3 days/week from our Corporate Office in Northbrook, Illinois 
  • 8+ years of progressive experience in Communications, including internal communications; experience within retail and a large company (5000+) is highly preferred 
  • 3+ years of experience leading others 
  • Bachelor's Degree 
  • Experience advising C-suite executives on effective communications 
  • Experience planning and executing both small and large scale events

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

  • Medical/Dental/Vision 
  • Life insurance and Disability 
  • Retirement and 401(k) match 
  • Paid time off, wellness time and volunteer time
  • Merchandise discount and EAP resources 
  • Tuition Reimbursement

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