Associate Sales Coordinator

Opportunity:

Are you a highly organized professional with strong customer service and organizational skills? Do you thrive in a fast-paced environment with high standards of performance that requires nothing short of excellence? If so, Kohler Power has an excellent opportunity for you!

KOHLER Power Systems, one of the largest power generator manufacturers in the world, has delivered energy solutions worldwide since 1920. KOHLER Power Systems offers power generation equipment for residential, industrial, mobile and marine applications as well as automatic transfer switches, switchgear, monitoring controls and accessories. For more information about KOHLER Power Systems, please visit www.kohlerpower.com.

Under the general supervision of the Manager-Customer Service, KPS Americas, act as the liaison between the distributor and the factory, providing a high level of customer service. Communicate directly with distributors and OEMs to provide timely order status. Apply the department’s policies and procedures.

Specific Responsibilities:

• Quickly and accurately process incoming orders. Order processing includes tasks such as checking the bill of material for factory changes, holding quote pricing and discounts, setting lead times for delivery, and setting up the order to reflect the customers shipping and billing preferences. 
• Create deliveries and shipments when system does not generate or requires consolidation. Create air shipments. 
• Maintain the orders pending processing list, production note updates, customer inquiry logs, shipping status reports, complaint tracking reports and any other assigned reports. 
• Resolve invoice issues such as credit requests and customer deductions promptly. 
• Learn to look up and use sales order, schedule, production, shipping, and invoice information in Kohler Power Systems Enterprise System (SAP). 
• Follow up at least weekly on all assigned distributors’ open orders and provide distributors with timely updates about order status changes. 
• Understand and use customer service reference documents including ISO procedures, product dimension sheets, product specification sheets, price lists, inventory reports, and lead-time reports. 
• Administer policies that govern pricing, order entry, order change, order status inquiry, and any other policy that relates to the Sales Administration Department. 
• Learn the responsibilities of coworkers in order to back them up in their absences. 
• Prepare and submit field complaints as required to document field problems. 
• Create custom invoices for national accounts and comply with other special handling requirements which may include working in vendor portals. 
• Perform other related duties as assigned.

Skills/Requirements:

• College degree or associate degree preferred, but candidates with equivalent experience would also be considered. 
• A background in make-to-order manufacturing or distribution would be considered highly beneficial. 
• Microsoft Office (Outlook, Word, Excel, and Access) skills preferred. 
• Above average communication skills preferred. 
• Ability to prioritize and handle multiple pressing priorities required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!