Business Communication Specialist

Ace Hardware

Ace Hardware has been named a Top Ten Workplace in Chicago for the last two years and recognized as a “Best and Brightest Company to Work For” in the country in 2018. Ace is looking for the dynamic people to help us fulfill our vision of being the best, most helpful hardware stores on the planet.

People are the foundation of what makes Ace great, and we are always looking for ways to improve the employment experience for our team members. At Ace, employees enjoy a competitive, fast-paced and friendly work environment. We take pride in serving our Ace retail stores and their customers in neighborhoods across the country and around the world.

Ace is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks.

Position Details

Business Communication Specialist
Northern Illinois
Oak Brook, IL

The Job

The Business Communication Specialist will deliver innovative and effective solutions that drive awareness, interest, desire and action around Ace’s strategic initiatives. Working closely with the broader Corporate Communications team and key business partners, this person will lead the planning, development and execution of comprehensive communication campaigns targeting Ace retailers and employees.

What you’ll do

Develop trusted partnerships with people at all levels of the organization, provide strategic counsel to assigned business partners and use professional expertise to advise on the best method and form of communication

Lead content development for key initiatives and create various forms of communications that include but are not limited to:

  • Drafting intranet articles
  • Distributing e-newsletters
  • Directing video production
  • Overseeing live stream events
  • Facilitating podcasts
  • Guiding the creation of infographics

Influence and execute multi-pronged communication strategies for a variety of initiatives to inform Ace retailers and drive adoption of key business programs

Measure the effectiveness of communications activities and use data (page views, video views, open rates, click rates, etc.) / feedback to enhance future campaigns

As a member of the Corporate Communications team, you may be asked to fulfill other duties to assist team members with employee communications, events, video recordings and other core communication functions

What you will need:

Knowledge, Experience, and Competencies:

  • At least 3 years of experience in marketing or corporate communications 
  • Bachelor’s degree in Journalism, Communications, Marketing, English or related field 
  • Excellent verbal communication skills 
  • Outstanding writing abilities 
  • Strong attention to detail 
  • Previous experience developing and executing strategic communications plans 
  • Ability to work cross-functionally and interact with senior level executives 
  • Desire to take initiative, work independently, solve problems and build strong working relationships 
  • Retail/Wholesale business experience a plus

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