Business Intelligence Engagement Associate

Healthgrades

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. At www.healthgrades.com, we help 30 million consumers a month to find and schedule appointments with their provider of choice. With our scheduling solutions and advanced analytics applications, we help more than 1,500 hospitals across the country to cultivate new patient relationships, improve patient access, and build customer loyalty. At Healthgrades, better health gets a head start.

https://www.healthgrades.com/

Position Details

Business Intelligence Engagement Associate
Job
Full-time
5/8/2020
Southwest Wisconsin
Madison, WI

Are you looking for a company where you can grow and where you can make a difference every day? Healthgrades is seeking a Business Intelligence Engagement Associate to join our Madison, Wisconsin Team!

The Business Intelligence Engagement Associate (BIEA) works with various Healthgrades teams and marketing contacts within hospital clients using Healthgrades’ Business Intelligence platform tools (Consumer Relationship Management, Marketing Automation, and Physician Relationship Management) to assist in fulfilling the client’s marketing and reporting needs.

What you will do:

  • Write, explain and finalize marketing communication list criteria with clients 
  • Perform basic data queries to inform strategy development or satisfy client reporting needs 
  • Provide ongoing education for clients for their business intelligence platform tools 
  • Work with clients to clarify the business need behind report requests, and help to define parameters and result format 
  • Leverage internal resources to resolve client questions and concerns, escalating when appropriate

What you will bring:

  • Minimum 2 years of experience in a professional support (or similar) role 
  • Past experience directly interacting with contacts within client organizations 
  • Experience analyzing, interpreting, manipulating, and explaining data to clients 
  • Proficient using MS Office Suite, including: Outlook, Word, Excel, and PowerPoint 
  • Digital media experience with email marketing, Google Analytics, and/or social outreach is a plus

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

  • Meaningful Work – empowering consumers with data to make the right healthcare decisions for themselves and their families 
  • Changing the Game – dynamic culture with career advancement opportunities 
  • Community Builders – partners of local charity organizations, Go-Green efforts and wellness initiatives 
  • Robust Perks – generous PTO, inclusive healthcare, learning & development programs, 401k contributions, tuition repayment, family planning resources & more!

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