Change Management & Communications Specialist


Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Position Details

Change Management & Communications Specialist
Northern Illinois
Riverwoods, IL

Responsible for developing and delivering change management strategies and plans that maximize employee adoption and usage and minimize resistance. Requires advanced communication skills with expertise in written messaging and communication tools. It's also imperative that the candidate demonstrates exceptional relationship management skills with experience in leading meetings and collaborating with various levels of the organization and enterprise, both face-to-face and remotely. This position requires a combination of crafting exceptional communication and contributing to effective change management initiatives throughout the process management community. This position is also responsible for providing complex support for the Enterprise Process Management Methods team, contributing to the development of communications and digital media for workshops, training, onboarding, and other collaboration events.


  • Develops and maintains communication channels, including digital signage, websites, email distribution, social media, image and graphics editing, etc. 
  • Contributes to content development and supports leadership communications, including presentations, speeches, articles, etc., to external and internal audiences. Writes, edits, and/or proofreads materials as needed, ensuring accuracy, clarity, and brand personality are appropriate. Provides regular content for internal communication channels. 
  • Develops change management strategies that support the adoption of the changes required by a project, initiative, or regulatory change. Conducts impact analyses, assesses change readiness, and identifies key stakeholders to determine the best way to implement and communicate changes. 
  • Analyzes results and makes proactive and thorough recommendations on change and communication results—integrating metrics into projects to measure user satisfaction, knowledge retention, message acceptance, and application of change. 
  • Prioritizes projects, message development and delivery, and is responsible for strong decision making to ensure output supports department and organizational objectives. Determines appropriate channels to communicate changes and updates.

Minimum Qualifications:

At a minimum, here’s what we need from you:

  • High SchoolDiploma or GED 
  • 4+ years of experience in Internal Communications, Call Center, Customer Service, or related field, including team leadership

Preferred Qualifications:

If we had our say, we’d also look for:

  • Bachelor's Degree in Business, Change Management, English, Communications, Organizational Development, Sociology, General Studies 
  • 2+ years of experience in AML, Suspicious Activity Reporting, Operations Leadership 
  • Change Management Professional 
  • AAMS


The base pay for this position generally ranges between $63,500.00 to $107,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave 
  • Paid Time Off 
  • 401(k) Plan 
  • Medical, Dental, Vision, & Health Savings Account 
  • STD, Life, LTD and AD&D 
  • Recognition Program 
  • Education Assistance 
  • Commuter Benefits 
  • Family Support Programs 
  • Employee Stock Purchase Plan

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