Client Relations Manager

The Client Relations Manager (CRM) is responsible for deepening client relationships and increasing revenue within allocated client grouping. Acts as the primary point-of-contact for all client communications, activities and directives including, but not limited to, quote, creative and engineering requests. Oversees all awarded projects from inception to completion and is accountable for being the expert on all aspects of the client’s business portfolio. Actively looks for ways to add value to the client relationship and partners closely with the Yunker Senior Account Executive and Client Services team to ensure accurate, complete understanding and execution of the client’s needs, expectations and specific project requirements. Must have demonstrated experience in a client-facing role, project management, delegation and execution expertise, and the ability to maintain or exceed the professional standards required by Yunker Industries. Requires a strong aptitude for critical, analytical and strategic thinking, along with the ability to provide leadership and coaching to the team within the allocated client grouping.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Acts as the client liaison for all project logistics and owns the internal orchestration of tasks and the execution of all project deliverables.
• Reviews and/or submits all RFQ estimating opportunities with precision and attention to detail; proactively collaborates with the Senior Account Executive and/or the Client to ensure the accuracy and comprehensiveness of the information.
• Works closely with the Project Manager to ensure the team fully understands all aspects of a given project. Assists with the delegation of tasks to the team members to expedite internal job assignments and keep the project moving forward.
• Fluent in the operation and performance of all Pace ERP system and Yunker process requirements related to the company’s sales support efforts.
• Requires a full understanding of, and the ability to perform, the job duties and responsibilities of a Project Manager or Coordinator. Writes and plans jobs accurately and completely as needed.
• Provides leadership, coaching and feedback to the team including, but not limited to, the development of customer-specific standards, metrics and requirements, overseeing work quality and execution, managing deadlines and ensuring quality control/inspection functions are completed.
• As the subject matter expert on all aspects of assigned Client accounts, exhibits a complete understanding of each client’s business, products, projects and expectations.
• Collaborates, supports and facilitates inter-departmental communication efforts and coordinates follow-up activities with resource departments like industrial design, installation, creative and prototype for new concepts and complex projects. Works closely with production departments on all projects.
• Continuously looks for new ways to add value to the client relationship – through client services, data management, reporting, proactive communication, presentations, new material recommendations and the use of other sales and marketing tools.
• Assists in the training and development of the team in respect to client services and project management skills and activities.
• Some travel is required to cultivate the client relationship, collaborate on awarded projects, recommend new projects and assist the client with go-forward decision making to further grow the business.
• Supports the Director of Client Services by performing various tasks as assigned.
• Works closely with the executive management team to strategize on pricing, sales forecasting and issue resolution to ensure customer satisfaction and continued business growth.
• Able to adapt with fluctuating workloads
• Takes ownership and personal responsibility for their actions and accountabilities
• Maintain or exceed the professional standards established by Yunker Inc. corporate management

LEADERSHIP RESPONSIBILITIES:

The (CRM) must exhibit leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws. Must be able to maintain employee confidentialities and be familiar with and be able to execute in accordance with all HR policies. Must also have the ability to effectively direct and lead an assigned team.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED). Collegiate degree preferred. A minimum of 5 years of related experience and/or training or equivalent combination of education and experience is required. Experience in a client-facing role, leadership experience and graphic print industry experience are strongly preferred.

This position is full-time and includes an excellent benefit package.