Client Service Manager

The Position

This role serves as the point of contact between our clients and internal teams, which requires impeccable and clear communications skills. Follow-through is a must. We want our Managers to be an advocate for both our clients and internal teams. You must be organized, proactive, reliable, think quickly on your feet, and confidently take initiative. You’ll lead projects independently, while working effectively to manage upward across the team. As a Manager, you must have a strong understanding of the creative process, ensuring flawless project execution and a happy client wanting more great work.

Responsibilities

• Primary day-to-day point of contact for the client and internal teams 
• Effectively lead complex digital, print, video, social and rebrand projects 
• Open jobs, prepares estimates, statement of works and production briefs with the appropriate agency personnel 
• Coordinate and manage project tasks, timeline, and communication with internal teams 
• Ensure that agency work meets or exceeds client’s and agency’s quality standards, is presented in a professional manner, and is delivered in a timely fashion, within the client’s budget 
• Seamlessly provide the right information to the right people at the right time 
• Constantly maintain a source of truth: written records of all directions, scope of work documents, recommendations, meetings, client decisions and approvals 
• Be a good listener and communicator to clients, internal teams and vendors, as well as be a true collaborator 
• Act as a client advocate, knowing the ins and outs of their business and objectives to help develop campaign and project strategies 
• Must be able to pivot and prioritize to meet daily deadlines and capable of operating in a fast-paced, dynamic environment

Requirements

• 3-5 years of account and project management experience 
• Bachelor of Arts or equivalent work experience 
• Digital experience (preferred) 
• Self-starter, able to get work done independently 
• Management philosophy built around never saying “no” but rather “here’s what we can do!” 
• Collaborative leader 
• Be a positive, professional member of the team who sets the tone even during busy times 
• Willing to roll up your sleeves to face whatever challenges come your way. 
• High-level mastery of project management principles

Preferred Qualifications

• Understanding of SEO, Google Ads, and Social Media strategy a plus 
• Familiarity with WordPress 
• Google Analytics experience 
• Hybrid (Monday and Fridays are remote, Tuesdays - Thursdays are in the office)