Client Strategist

Clockwork is seeking a Client Strategist to join our team! In this position, you will play a critical role as a builder of community, advocate for our clients, and champion of Clockwork through empathetic interactions and strategic leadership.

Client Strategists at Clockwork are versatile, personable, and resilient. They thrive in ambiguity. They are decisive, unflappable, and create flexible structure and alignment at every opportunity. They’re always asking, “What’s next?” and at the same time, they never miss a detail.

Working with us means you’ll have opportunities to foster best practices in leading clients through the unknown, identify opportunities to create outcomes, and apply those skills to maintain a portfolio of healthy clients and projects on your integrated team.

In this role, you will:

Balance the needs of Clockwork, clients, and teams.

• Lead and prioritize the efforts of a cross-functional team 
• Envision and articulate a definition of success for client engagements and inspire the team toward that vision 
• Monitor team capacity, seek out and grow work, partner with our Business Development team to bring new opportunities to the team 
• Skillfully balance shifting priorities, meetings, timelines, and project work in a self-motivated, deadline-driven environment

Be flexible and intuitive to clients needs.

• Always seek to be knowledgeable about our clients’ industries, their strategic plans, and goals. Motivated to learn through research or conversation with clients. 
• Strategically partner with team members to ensure product outcomes are aligned with client vision 
• Demonstrate the ability to work with clients of varying sizes and complexities, proactively anticipating their needs 
• Apply skilled knowledge of delivery methodologies and their impact on client goals

Ensure client relationships are healthy.

• Proactively partner with your team to manage and analyze client health and balance with project/team health 
• Clockwork values highly collaborative, flexible individuals. Our Client Strategists work within small, cross-functional teams and form close professional and consulting relationships with our clients.

Some specific things needed for success:

• 5+ years consulting, client engagement, or product management experience. Relevant past roles might include Program Manager/Lead, Project Manager, Engagement Lead, Product Owner, Strategist, Digital Business Consultant.
• An understanding of how digital projects work. Versatile and experienced delivering outcomes on a wide variety of engagements, including at least two of these categories: Experience design and product development; Digital experience and technology consulting or Business transformation.
• Demonstrated experience working with a variety of clients, including large-scale, global organizations. 
• Passionate about the impact of technology on business. 
• Familiarity driving projects in an agile delivery process. 
• Communicates clearly with the ability to distill complex information in simple, human-centered ways. 
• Commands a room. Comfortable leading larger and more complex client interactions. 
• Advanced facilitation and communication skillsets

Is this you? Awesome! Please send us your resume.