Client Strategist


We Make Digital Simple.

From Fortune 500 businesses to fast-growing startups, we are proud to partner with clients across a variety of industries to build their brands, find new customers, and drive growth and profitability.

Since 1998, we have followed our guiding principle that digital transformation doesn't have to be complicated or confusing, that the most successful websites and digital marketing campaigns are borne of well-researched strategies and elegantly simple insights. Day in and day out, we work in fully integrated teams of strategists, marketers, designers, and development professionals to create digital experiences that are vibrant and thoughtful and data-driven.

When it comes to our clients, we believe our agency only succeeds when they succeed. We're dedicated to forging collaborative partnerships and fostering open and honest communication to ensure the success of everyone involved. We like to think providing service and value to our clients is our most important deliverable, and we can't wait to work on your next big thing.

Position Details

Client Strategist
Southeast Wisconsin
Milwaukee, WI

We are seeking a Client Strategist to play a critical role in building relationships with significant clients. Part business development, part account service, this person will help shape our overall approach with new and existing clients. The ideal candidate will be well-versed in digital strategy and deeply committed to our clients’ overall success.

Please note: While many members of our team are working remotely, the Lightburn office is located in Milwaukee. We are currently seeking candidates based in Southeastern Wisconsin.

This role will partner with other members of the team to pitch our services and expertise to new clients, as well as provide the production team with clear strategic briefs that inspire and enable our best work. The client strategist is also responsible for seeking out and nurturing new opportunities with existing clients. They will work closely with our experienced project management team to develop increased engagement with key accounts.



  • Research and gather data to develop well-informed strategic plans for prospective clients
  • Suggest solutions and innovative ideas to meet clients' overall business needs
  • Assist with challenging client requests or issue escalations as needed
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Develop new business with existing clients and/or identify areas of improvement to meet growth goals
  • Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
  • Build and maintain strong, long-lasting client relationships
  • Establish objectives for internal teams and communicate client needs
  • Pitch concepts and report results to team and management
  • Develop strong relationships and serve as the liaison between key clients and internal team


  • Proven experience as a strategist, account manager, or similar role at a digital agency
  • Hands-on background in digital marketing, web development, or similar
  • Outstanding leadership and organization skills
  • Exemplary interpersonal and analytical abilities
  • Strong negotiation skills with a problem-solving attitude
  • Ability to develop lasting relationships built on trust and commitment
  • Comfort developing new methods within an existing established process


  • Competitive salary
  • Industry-leading benefits
  • Flexible work schedule
  • Generous vacation
  • Medical insurance
  • Dental insurance 
  • 401(k)


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