Communication Delivery Program Manager

The Communication Delivery Program Manager is responsible for assisting with the implementation and oversight of complex programs and workflows assigned to them. They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners. The Program Manager will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Program Manager. Teamwork, communication, engagement, and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports. This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Meeting workflow deadlines, compliance requirements, client expectations, SLA’s and overall program goals for assigned product 
• Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines. 
• Identify risks and implement solutions to avoid or minimize negative impact 
• Develop and maintain workflow documentation and reporting 
• Assist with resource planning for assigned program and/or products and will monitor daily activities 
• Assist with developing a clear and concise plan to both execute the program and monitor its progress-adjusting along the way as needed to ensure success and minimize risk 
• Maintain effective communication with customers, vendors, and team members 
• Work with other team members and analyst to maintain accurate metrics and reporting for assigned program and products-includes the distribution and reporting of program details 
• Assists team with training and related documentation 
• Other duties and responsibilities as required

Delivery Program Manager Specific Responsibilities:

• Assigned to support multiple work streams and complex workflow requirements 
• Responsible for assisting with vendor migration efforts and new product implementations 
• Develop and implement new procedures to support assigned workflows and create and maintain supporting documentation in alignment with ISO standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of project and/or account management 
• 4+ years of experience coordinating or managing deliverables of third-party vendors 
• 3+ years of print and/or digital campaign execution with inbound or outbound communications 
• Proficient with MS Excel, PowerPoint, Word, Outlook 
• Available to travel occasionally on business 10%

Preferred Qualifications:

• BA/BS degree 
• Project Management Professional (PMP) certification 
• Healthcare industry and/or UnitedHealth Group experience 
• Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc. 
• Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes 
• Excellent presentation, time management, organizational, prioritization, and communication skills 
• Ability to thrive in ambiguous situations and get energized by taking on non-standard project requests