Communications Associate

This position, reporting to the head of internal communications, will join a dedicated team that strives to inform, engage and support employees at all levels of the organization. Our company has a well-earned reputation for growth and success, challenging and rewarding work, top-notch colleagues and a history of problem-solving for markets that move the world’s finances and help buyers find a home.

This role requires a creative corporate communications professional who excels at producing a wide range of compelling content for multiple internal channels. The ideal candidate will have experience relevant to communicating with employees, such as proven employee engagement tactics, an understanding of human resources fundamentals and/or experience positioning an employer brand.

A broad skill set with experience in the public relations, human resources, investor relations and/or marketing industries is a plus. Beyond these fundamental qualities, the applicant should have a passion for the financial services or mortgage industries, as well as a basic understanding of capital markets and global business issues. Agency experience or work at a publicly listed company is preferred.

Responsibilities: 

• Support internal communications initiatives for all company employees, which encompasses a group of 9,000+ global employees located in over 20 countries
• Create compelling content for multiple internal channels that drives employee engagement and action, shapes employee experience, informs on company strategy and cross-promotes business units and products
• Synthesize complex, often technical, content and craft messages that are easy for employees to understand and take action on
• Contribute to campaigns and initiatives that enhance the company's reputation among internal stakeholders
• Continually measure effectiveness of communications tactics and proactively consider improvements to optimize
• Regularly assist with communications requests from partners such as Human Resources, Technology, Talent Acquisition, Compliance, Business Continuity and Information Security
• Proactively make connections across the company and seek ideas for content that is in line with overall internal communications strategies
• Coordinate messaging and event logistics for employee town halls
• Engage colleagues at all levels of the organization and build productive professional relationships
• Support administration of bi-annual employee survey, analyze results and determine appropriate follow-up actions

Knowledge and Experience:

• Bachelor’s degree in journalism, communications, marketing, or a related field is preferred
• 2+ years of communications experience, either agency or corporate
• Exceptional content creation skills across a range of channels, such as blogs, social posts, message development, executive briefing materials and video scripts
• Experience in content-driven, multimedia storytelling such as video or podcasting a plus
• Advanced skills in Microsoft Excel a plus
• Ability to collaborate effectively with teams across the enterprise
• Highly organized and professional demeanor
• Confidence and professional presence to work with senior leaders
• Ability to work effectively under pressure and multi-task with occasionally shifting priorities 

Schedule:

This role offers work-from-home flexibility of up to 3 days per week, with 2 days per week in our Chicago office. 

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.