Communications Consultant and Writer

Wells Fargo

As part of its vision for a flatter, more nimble organization that is easier to do business with, Wealth and Investment Management (WIM) has created horizontal functions known as centers of excellence to support all client coverage channels. Banking, Lending, & Trust is a center of excellence that brings teams and functions currently found across WIM’s consumer businesses under a common, WIM-level organization. The group is focused on transforming from channel-based to client-focused solutions and delivery in an effort to reduce operational risk, improve efficiency, increase consistency/coordination, and bring focus on product management / development to deliver innovative growth and improve the client experience. Additionally, the new group will deliver a WIM-level culture of product management excellence by creating a culture of innovation, product excellence, client service and risk mitigation.

Position Details

Communications Consultant and Writer
Twin Cities Metro
Minneapolis, MN

About this role:

Wells Fargo is seeking a Communications Consultant/Writer to join our Chief Administrative Office (CAO) that supports Banking, Lending & Trust and The Private Bank. This team is responsible for creating and executing a strategy that encompasses the full array of communications needs associated with the business.

In this role, you will:

  • Understand business, leaders’ communication style, business products, offering and business growth objectives 
  • Provide feedback and template enhancement recommendations to Governance team as appropriate 
  • Write and submit articles for Banking, Lending & Trust newsletters and partner newsletters 
  • Responsible for working with Lead Communication Consultants/writers on line of business communications, including client remediation communications, intranet content, e-alerts, success stories and business product and service communications 
  • Write talking points and content for webcast, podcasts, videos, content for social media 
  • Edit communications for line of business, consult on communications not developed or written by Banking, Lending & Trust and The Private Bank Communications team 
  • Serve as InfoMAX publisher
  • Work with LOB clients on intake of communication requests 
  • Attend line of business meetings and project meetings to understand communication needs 
  • Execute communication-based initiatives and activities 
  • Implement communications strategies to promote and protect Wells Fargo’s reputation 
  • Track and measure results to ensure they are in line with intended outcomes and business objectives 
  • Collaborate and consult with stakeholders

Required Qualifications:

  • 2+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience writing newsletters, newsletter content, feature stories, product and service communications 
  • Experience writing talking points and content for webcast, podcasts, videos, and content for social media 
  • Proficient in AP Style and brand and communication guidelines 
  • Experience publishing to intranet sites 
  • Excellent verbal, written, and interpersonal communication skills 
  • Experience consulting and partnering with leadership and other functional groups across an organization

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