Communications Coordinator

The Joint Commission


An independent, not-for-profit organization, The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

Our Mission: To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.

Vision Statement: All people always experience the safest, highest quality, best-value health care across all settings.

Position Details

Communications Coordinator
Northern Illinois
Oakbrook Terrace, IL


This position requires a communications and/or public relations professional with excellent verbal communication and writing skills. The communications coordinator will assist in the development and execution of strategic communication initiatives for The Joint Commission enterprise across a variety of content platforms, as well as in the implementation of media relations outreach and activities that expand external visibility for the enterprise


  1. Researches, writes, edits and disseminates news releases, placed articles, op-eds, blogs, Web content and other types of written material. 
  2. Assists the team with the execution of communication, media and social media plans and activities for The Joint Commission enterprise. 
  3. Closely monitors daily media and social media activity; rapidly responds when needed and notifies appropriate internal stakeholders as appropriate. 
  4. Compiles quarterly media and social media reports. Evaluates analytics and identifies trends for greater visibility. 
  5. Manages and maintains The Joint Commission’s media account on Twitter to provide regular news updates to reporters. 
  6. Proactively responds to inquiries from news media – working with appropriate internal subject matter experts to provide information that is accurate and aligned with all policies, procedures and practice. 
  7. Coordinates all necessary arrangements for interviews and/or filming requests from media and outside agencies. 
  8. Develops and designs social media memes and infographics. 
  9. Maintains online newsroom and microsites, including posting news releases, blog posts and other content. 
  10. Updates and maintains template news releases as part of online accreditation and certification publicity kits. 
  11. Other communication, media relations and social media duties as assigned by the associate director.


  1. Bachelor’s degree in communications, public relations, journalism and/or English required.
  2. A minimum of zero to two years of experience in a role or internship that includes communications, media relations or public relations.
  3. Excellent verbal communication and analytical, organizational and interpersonal skills.
  4. Solid knowledge of the following preferred: Meltwater, Cision or other media monitoring software; Sprout Social, Hootsuite or other social media management platform; Sitecore or other web content software; Microsoft SharePoint; Microsoft Office Suite Professional, focus on Word, Excel, PowerPoint and Adobe Photoshop and Acrobat Professional.
  5. Superior writing skills and solid knowledge of AP Style.

The above statements are intended to describe the general nature and level of work for this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and working conditions associated with it.

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