Communications Manager

The Enterprise Communications and Enablement Manager is a strategic role responsible for developing and executing internal and external communications strategies that guide the global rollout of enterprise-wide technology initiatives and transformations. The candidate will be responsible for fostering meaningful connections and creating results-driven strategies, tactics and communications across multiple platforms to engage stakeholders and ensure consistency with RSM’s technology programs and major deployments. This role ensures that stakeholders—both internal and external—are informed, aligned and empowered to adopt new tools, platforms and processes. The candidate will work across time zones and cultures to craft clear, compelling and inclusive messaging and enablement resources that address the diverse needs of RSM’s workforce.

Essential Duties:

Lead communications efforts to support enterprise-wide technology rollouts, collaborating with lines of business and global enterprise functions as needed. 

• Design and manage targeted communication frameworks that translate enterprise-wide technology priorities into clear narratives for specific audiences, ensuring alignment with the organization's strategic direction.
• Provide and drive insights during cross-functional planning sessions with CMG, function-specific stakeholders and business units to inform and influence communication tactics based on business goals and change readiness.
• Create and deliver tailored content and messaging that explains complex technical initiatives in a relatable way, supporting employee understanding and external brand positioning.
• Audit and optimize communication touchpoints to improve clarity, consistency and cohesion across platforms and campaigns, while maintaining alignment with firmwide themes and strategic priorities.

Develop compelling content and related strategies that inform, engage and inspire key stakeholders globally, driving alignment with business goals across diverse regions.

• Write and edit clear, creative communications for internal and external audiences worldwide, ensuring messaging drives the desired behaviors and actions. This includes development of templates and tools for practical application across teams, with an emphasis on integrating messaging across various programs and channels globally.
• Coordinate the logistics of communications campaigns, ensuring all materials (from copy to graphics) are delivered on time and through the appropriate channels, aligned with local and regional requirements.
• Publish and distribute content through the firm’s internal and external communications platform, including RSM Power, webcasts, intranet, social media and company website, ensuring consistency and reach across global teams and audiences when needed.
• Monitor and evaluate programs for continuous improvement.

Align with key stakeholders to strategize, align and execute communications strategies that lead and support the rollouts of enterprise-wide technologies, working cross-departmentally with business lines and enterprise functions.

• Define communications goals and tactics based on stakeholder and business needs, selecting the most effective channels (internal or external) to ensure messages resonate with the right audiences.
• Build and nurture relationships with internal stakeholders to effectively coordinate, develop and deliver strategic – often global – communications that support business objectives and drive successful technology adoption.
• Work closely with marketing and communications teams across the entire firm to ensure cohesive, well-timed, well-managed and integrated messaging aligns with firm’s strategies.

Other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION/CERTIFICATIONS

• BA/BS in Communications, English or Journalism (required)
• Masters (preferred)

TECHNICAL/SOFT SKILLS

• Exceptional writing and edition skills (required)
• Microsoft Word, Excel, PowerPoint (required)
• Workfront, Smartsheet, Wrike or similar (preferred)
• Power BI (preferred)
• Cision, Meltwater or other metric-focused media/social media platform (preferred)
• SharePoint (preferred)
• Viva Engage (preferred)

EXPERIENCE

• 7+ years of corporate communications experience in a global, highly matrixed B2B company (required)
• Demonstrated experience defining and managing communications strategy for a business unit, related to a wide range emerging technologies (required)
• Skilled at translating complex topics into clear, accessible messages tailored to internal and external audiences (required)
• Track record of success translating complex topics into clear, accessible messages to support change management and stakeholder adoption across internal and external audiences (required)
• Effective presentation and communications skills (required)
• Skilled at rapidly understanding and acquiring knowledge in new areas of focus. (required)

LEADERSHIP SKILLS

• Skilled in cross-functional collaboration and building strong partnerships, with the ability to engage diverse stakeholders to drive results (required)
• Extensive experience navigating complex, global and cross-functional environments (required)
• Adaptable and able to think analytically in a virtual, problem-solving setting (required)
• Excellent verbal presentation and group facilitation skills, with the ability to coach executives in crafting impactful messaging and delivering clear, effective communications (required)
• Exceptional organizational, program and time management skills, with a proven track record of meeting deadlines, milestones and providing clear status updates across multiple, often global, projects (required)