Communications Manager

True Value

True Value Company, headquartered in Chicago, is one of the world’s leading hardlines wholesalers with a globally recognized brand and over 70 years’ experience serving independent hardware retailers. True Value Company provides its customers in over 60 countries an expansive product set with market-customized assortments at highly competitive prices, superior product availability, innovative marketing programs and a la carte value-added services like eCommerce ship-to-store, store remodel support and True Value University all within a flexible model which requires no membership. Serving over 4,400 stores worldwide, additional information on True Value is available at

Position Details

Communications Manager
Chicago Illinois
Chicago, IL

Do you want to make an impact and lead communications for True Value Company. We are looking for a Communications Manager to provide thought leadership for all communication platforms.

The Communications Manager is responsible for the development of content messaging for all internal and external communications platforms. This role will include executive communications, retailer updates, community management and other business function communications. Must be able to develop communication strategies that contribute to sales growth and retailer engagement. The Communications Manager will also facilitate the development, integration and dissemination of company messaging and news for True Values’ network of independent retailers and associates. Requires a strategic mindset that allows for quick and effective writing and distribution of important company communications.

Joining True Value offers a culture that:

  • Embraces personal and professional growth 
  • Recognizes diverse perspectives 
  • Provides competitive compensation 
  • Committed to volunteerism and community outreach

Responsibilities (May perform other duties and responsibilities, as assigned).

  • Develops and executes innovative and seamless internal communications strategies, messaging and tactics that engage True Value’s retailers and associates. Leverages True Value's intranet channels and other vehicles to ensure critical communications are received and viewed. 
  • Writes and edits materials, including press releases, emails, media alerts, and social media content. Develops executive messaging and coordinates interviews between senior leaders and the external media, providing counsel, messaging support and media training, as needed. 
  • Determines new campaign program objectives, establishes and tracks metrics, understands variances and makes program decisions based on results. Monitors key performance indicators (KPIs) to ensure campaigns and strategies are generating planned engagement and return on investment (ROI). Monitors the marketplace, competitive landscape, industry trends, and third-party data sources to constantly identify new communications opportunities and / or potential threats. Evaluates emerging content and communications platforms for campaign optimization and efficiencies. 
  • Working with the Wholesale Marketing Team, develops a monthly communications calendar outlining critical announcements, updates, target audiences and channels to be leveraged to reach True Value’s customers. 
  • Builds strategic relationships with internal business partners and utilizes concise messaging for complex information vital to creating communication that supports Company vision and drives associate engagement. 
  • Balances multiple highly visible projects on time and within budget.

Education & Experience:

  • 5 - 7 years of experience in Advertising, Communications and Marketing, 
  • Expert knowledge of MS Office (Word, Excel and PowerPoint). 
  • Experience with InDesign and Content Management Systems preferred. 
  • Bachelor’s Degree in Marketing, Business Administration or Communications or equivalent work experience.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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