Communications Specialist

PURPOSE:

The Communications Specialist will be responsible for the daily management of the homeowner satisfaction surveys which requires extreme attention to detail and strong relationship building skills. They will also generate content ideas, write articles and post content to the extranet used by our affiliates, as well as the corporate web site. This position also has the responsibility of responding to negative reviews that come in via social media.

PRIMARY RESPONSIBILITIES:

• Homeowner satisfaction advocate on behalf of the network. Ensure the flow of HOS surveys throughout the network, acting as the main point of contact for the Modern Survey portal, and Bazaar Voice systems. Post Appointment Survey advocate on behalf of the network. Ensure the flow of this survey is running smoothly throughout the network, troubleshoot survey issues and suggest process efficiencies. 
• Write internal communications for RbA network affiliate audience. Leverage the affiliate web site as the main network collaboration tool, partner with internal content page owners to write and post content as planned by the calendar and drive adoption. Monitor the Help and Discussion section, respond or triage to the correct content owner. Work with internal clients and the network to write VIBE articles and features. 
• Social Response - monitor and post responses to negative social media reviews. Communicate with appropriate people to gather information to post appropriate responses. 
• Write and post web site blog content, proofread marketing materials and other marketing support as needed. 
• Content strategy and creation.

• Minimum of 5 years of marketing communications experience. 
• 4-year college degree or equivalent experience desired. 
• Basic understanding of communication disciplines in digital and written forms. 
• Must be a strong writer. 
• Effective time, project and budget management skills. 
• Ability to effectively solve problems and identify opportunities. 
• Must be a self-starter and have very strong relationship building skills.

CULTURE AND BENEFITS:

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We are committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package, including, but not limited to:

• Medical/Dental/Vision/Life Insurance 
• Health Savings Account contributions 
• Paid holidays plus PTO 
• 401(k) plan contributions 
• Professional development and tuition reimbursement opportunities 
• A culture that supports work-life balance 
• An environment where collaboration is key 
• Environmentally conscious business decisions 
• 8,000+ employees and career opportunities nationwide