Communications Specialist

The Twin Cities Orthopedics (TCO) Communication Specialist will be responsible for supporting and implementing the organization’s overall internal communications strategy in partnership with TCO’s Chief of Staff. The goal of this work is to provide tools and resources to empower employees across the organization to stay up to date and feel informed about the company’s strategic initiatives and operational projects. This person will work alongside leaders across various departments to support strategic communication needs. As an evolving role, this person will also partner with the marketing team to execute projects and deliverables.

As a part of the internal communications strategy, the Communication Specialist will also partner with the leaders of the ‘Be The Difference’ (BTD) program to support communication efforts focused on company culture.

Additionally, this role will support brand and communication efforts for Infinite Health Collaborative (i-Health) & Revo Health in partnership with TCO’s Chief Marketing Officer. (Note: TCO is an operating division of i-Health. Revo Health is TCO’s management service organization.)

The ideal Communication Specialist candidate will be a skilled storyteller with strong interpersonal skills, a knack for simplifying complex topics, and a passion for creating experiences. The role will continue to build on a strong culture of collaboration with a primary focus in creating experiences that engage, connect, and inspire the community of employees. The ideal candidate also has impeccable communication skills and can confidently interact with internal colleagues and external stakeholders to think strategically, answer questions, solve problems, provide support, and build relationships. If you enjoy seeing projects through from start to finish and want to play a role in the future of healthcare, we look forward to hearing from you.

Essential Functions:

Internal Communications

• Learn and understand the organizational structure, strategic vision, and brand voice for TCO, i-Health and Revo Health 
• Support Chief of Staff in executing internal communications for TCO, i-Health and Revo Health 
• Work collaboratively with the TCO marketing team to design internal programming tools and tactics such as newsletters, intranet, presentations, employee engagement promotions, etc. 
• Lead the execution of internal communications via communication channels by implementing an internal communications process 
• Measure and track the performance of communications and programs, creating reports and updating scorecards when necessary 
• Ensure brand compliance and consistency, and take pride in the TCO, i-Health, & Revo brands 
• Provide support through writing and editing communications for FAQs, emails, presentations, etc. 
• Manage communication tools & platforms including The LINK (intranet), as well as future tools which could include a CRM (email, text, etc.) as it relates to internal communication efforts

Company Culture (Be The Difference Program)

• Help thread the needle between the efforts of employees and the company goals to drive a sense of purpose and connection 
• Work alongside leaders from the ‘Be The Difference’ (BTD) program to support company culture initiatives with BTD marketing & communication needs

Brand & Communication Support (i-Health & Revo Health)

• Work alongside TCO’s Chief Marketing Officer and the Marketing team to develop and execute brand & communication related projects and needs 
• Supports brand and communication needs for i-Health programs and services as well as Revo Health, developing strategies based on project needs and execute marketing efforts to support business objectives 
• Develop marketing materials where needed and ensure brand consistency across all channels 
• Oversee, manage, and create content for the digital ecosystem, including i-Health.com, RevoHealth.com, brand social media channels, The LINK (internal), learning tools, and other channels as needed 
• Maintain strong, consistent communication between the Marketing team and key stakeholders 
• Work alongside the marketing team to follow the established creative process to manage the workflow and timeline for creative projects 
• Lead project coordination/management, maintaining project timelines and ensuring deadlines are met in addition to supporting the development of new projects, estimates and proposals 
• Oversee all branded materials for Revo Health & i-Health, as well as all marketing activities, initiatives, campaigns, or other special projects 
• Oversee management of web platforms for branded collateral and assets (Swag Shop, IOS, etc.). 
• Manage applicable budgets and assist in accounts payable process 
• Work collaboratively with internal and external team members to develop growth opportunities and campaign strategies that compliment overarching organizational objectives. 
• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor’s degree in Marketing, Communications, Public Relations or related field
• 3-5+ years of relevant experience
• Excellent written and verbal communication skills
• Works well under pressure and ability to meet tight deadlines
• Meticulous attention to detail

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines. 
• Complete job required training. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance 
• Work in the clinic, office or surgery center during business hours 
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required 
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines 
• Communicate and interact in a respectful and professional manner 
• Prioritize workload while being flexible to meet the expectations of the daily operations 
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions 
• Understand and execute a variety of instructions 
• Effectively operate equipment and communicate on and operate the phone system 
• Work independently with minimal supervision 
• Travel to other work locations, if required