Community & Internal Communications Coordinator

Milwaukee County Transit System

The Milwaukee County Transit System (MCTS) is innovating the way people across southeast Wisconsin get to work, school, medical appointments, entertainment and anywhere else they need to go. With a fleet of over 334 clean-diesel buses and a dedicated team of 1,000 drivers, mechanics and administrative staff, MCTS provides nearly 15 million rides each year and generates a massive economic impact for the region.

Known around the world for the award-winning MCTS Excellence program, MCTS is proud to offer outstanding customer service and state-of-the-art features including clean-diesel buses, Real-Time tracking information, WisGo in the Umo app, and the reusable smart card M•CARD. We’re continually working to improve rider experience, connectivity, efficiency and sustainability, and we have some exciting things on the horizon!

Position Details

Community & Internal Communications Coordinator
Southeast Wisconsin
Milwaukee, WI

Coordinates agency's internal and external communication activities with a focus on community outreach. Oversees communications programs that effectively promote community awareness of the agency and its products and services.

Community Outreach

  1. Plans and executes programs to increase community awareness of MCTS’ services and products. 
  2. Coordinates many initiatives including but not limited to: The On-Bus Rosa Parks Birthday Commemoration and Student Scholarship Program, The Bus Shelter Art Program, including student art contest winners on bus shelters for MLK Day and Cesar Chavez Day, Stuff the Bus, Doors Open, Juneteenth Parade and more. 
  3. Coordinates the Mobile Meet Ups Program, where elected officials ride the bus to meet constituents. 
  4. Provides supervision for onsite Public Allies Apprenticeship Program members. 
  5. Oversees the Teen Advisory Board which meets twice a month. Directs meeting content, arranges for guest speakers and monitors the program’s success. 
  6. Conducts Zoom meetings with community members, neighborhood groups as needed to promote bus route changes and other transit related projects. 
  7. Serves as company spokesperson for the above initiatives and collaborates on media outreach with Communications Manager. 
  8. Identifies article topics, writes, edits and coordinates the design for the quarterly Bus Line customer newsletter.

Internal Communications

  1. Identifies article topics, writes, edits and coordinates the design for the monthly Inside MCTS employee newsletter. 
  2. Coordinates content for the employee news and information portal. Identifies areas of improvement based on usage monitoring. 
  3. Attends various internal workgroups for internal communications activities and events. 
  4. Facilitates the monthly bus operator award program and annual bus station food drive contest. 
  5. Serves as Subject Matter Expert panelist for transit-related seminars and other events. 
  6. Performs other duties as required.
  1. Associate's Degree in Communications, Public Relations, Journalism or related field required.
  2. A minimum of five (5) years of related professional experience in required writing, coordinating and executing semi-complex projects. 
  3. Must be available during non-traditional work hours (including evenings and weekends as needed) for special events and meetings.

Salary Range: $57,878 - $68,007 annually

Our Employee Benefits Package Includes:

  • Medical, Dental and Prescription Drug Insurance Pension Plan(Funded 70% by The Milwaukee County Transit System and 30% by employees (2022 Contribution Rate: 5.95% of employee wages) 
  • 457 Deferred Compensation Savings Plan 
  • Cost of Living Adjustments (C.O.L.A.) 
  • Paid Vacation, Holidays, Personal Days, Sick, Funeral leave and Jury Duty 
  • Health and Wellness Incentives 
  • Flexible Spending Accounts (FSA) 
  • Company-Paid Life Insurance 
  • Short-Term and Long-Term Disability Insurance 
  • Eyewear and Gym Membership Reimbursement
  • Tuition Reimbursement 
  • Employee Assistance Program (EAP) 
  • Public Service Loan Forgiveness (PSLF) 
  • Free bus rides for all MCTS active employees and retirees!!

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