Community Manager

Carmichael Lynch

About Us:

Carmichael Lynch was established in 1962, and we’ve been re-establishing ourselves every day since to deliver the Unfair Ideas that give our clients an unfair advantage. Because we believe that’s what this business requires: a fresh perspective, a new approach, and an interdependent group of people dedicated to taking on whatever new challenge or opportunity the day brings.

That’s why we bring a holistic approach to marketing, gathering together the best of all disciplines under one roof. We understand that today’s modern companies need a creative partner that works the way they do: fast, open, and collaboratively. Which, done correctly, is itself a little unfair.

https://www.carmichaellynch.com/

Position Details

Community Manager
Job
Full-time
10/21/2019
Twin Cities Metro
Minneapolis, MN

Overview:

The community manager is on the front lines of our clients’ social communities, ensuring hundreds of pieces of content and touchpoints with consumers are executed flawlessly. The community manager is responsible for ensuring the voice of the brand comes across in all interactions across all social channels. They are ahead of social trends and able to handle multiple channels and conversations with ease, always relaying to the rest of the team and the client how social content is performing and social conversations are shifting.

Day-to-day:

  • Monitors social channels and social conversation alerts and acts quickly, efficiently and appropriately 
  • Understands the brand voice and can effectively respond to consumers using it 
  • Ensures content across all channels is published flawlessly and on time 
  • Works with team to ensure posts are promoted and targeted properly 
  • Keeps an eye on social trends and new social channels and how they can apply to clients 
  • Conducts research to help determine appropriate plan approach 
  • Understands client’s products, services and methods of operation; gains working knowledge of the industry category, trends and issues 
  • Communicates regularly with account team regarding status 
  • Works with team to develop strategic content plans and contributes to development of that content, such as working in the Content Studio to help with shoots 
  • Ensures deliverables are “best of breed,” creative, accurate, free of errors/ omissions 
  • Targeted productivity is 100% productivity per week (not including professional development time) 
  • Successfully completes professional development goals on an annual basis 
  • Conducts various administrative duties including, but not limited to, completing timesheets, attending regular staff meetings and helping to produce award entries

Required qualifications, experience and knowledge:

Education:

  • A bachelor’s degree in journalism, advertising, public relations or a closely related field

Skills and experience:

  • A minimum of 1 year of experience or internship with direct community management experience for a brand

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