The Knowledge and Content Designer is responsible for designing and implementing simple, concise, user friendly content standards and guidelines as well building a knowledge base information architecture. They work closely with Communications, Training, Product Owners, Sales and Services teams to design and build effective content that enables excellent customer and employee experiences. They iterate on improving content standards overall content and knowledge base usability. The ability to influence and partner with cross-functional team members is a must. The Knowledge and Content Designer understands content design principles and how content should be written and formatted for maximum comprehension and usability, while gaining insights and feedback that will be used to improve content quality and drive business outcomes.