Content Manager

Radisson Hotels

Radisson Hotel Group, is one of the world's largest hotel groups with seven distinctive hotel brands, with more than 1,400 hotels, 95,000 global team members in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, Radisson Individuals and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We strive to provide a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here.

Join a team of moment makers today!

https://www.radissonhotels.com/en-us/

Position Details

Content Manager
Job
Full-time
3/16/2021
Twin Cities Metro
Minnetonka, MN

The Content Manager is responsible for managing the day-to-day operations & workflow of content updates on RadissonHotels.com website and app.

Responsibilities:

  • Improve the quality, design & usability of web content to increase revenue and sales. 
  • Lead Content Team & oversee the definition, development & implementation of web content policies, procedures, & standards. 
  • Develop and maintain the standards for writing on the web including tone, voice and style, adhering to corporate writing & brand guidelines, and where appropriate, integrate ongoing listening. 
  • Support internal department requests & goals for time-sensitive content updates (ie; B2C and B2B promotions) as well as small & large project requests. 
  • Partner with IT to improve content management system to increase workflow efficiency & effectively support future growth. 
  • Ensure content on brand web sites conforms to search engine optimization (SEO) best practices, which improves search engine rankings & increases traffic from search engines.
  • Implement localization strategy to ensure content experience is optimized for local language preferences. 
  • Ensure consistency of content across multiple platforms and digital communication channels. 
  • Monitor websites on an ongoing basis to ensure content is of a uniformly high quality. 
  • Track new content development needs as required by member interest, program focus, product development, etc. 
  • Manage current and future vendor(s) responsible for providing web content, maintenance support and translations.
  • Manage content budget and invoicing. 

Requirements:

  • Experience managing complex workflows and multi-tasking under pressure while meeting deadlines. 
  • Experience in guiding and working in a collaborative environment. 
  • Bachelor’s degree in marketing, Communications, English or Journalism preferred. 
  • Working knowledge of web and app content management systems; strong knowledge of website infrastructure and usability. 
  • 5+ years of experience as a web communications manager / publisher / specialist / editor. 
  • Professional experience and skill in marketing, web editing and writing. 
  • Experience in client relations management, people management & vendor management.
  • Strong understanding and experience in corporate branding, sensitivity to outstanding design and an understanding for the web design process. 
  • Exceptional communication and organizational skills. 
  • Proven ability to build consensus and collaborate effectively across multiple departments.
  • Ability to effectively communicate technical concepts to non-technical clients.

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