Coordinator of Community Relations

POSITION SUMMARY

Reporting to the Director of Resident Education, the Coordinator for Community Relations works with students to track their academic progress to ensure they are meeting academic milestones for on-campus living. The Coordinator oversees the department’s student staff recruitment, interviewing and hiring process. The Coordinator also administers department-wide assessments to obtain data to improve the standard of living for the on-campus population. The Coordinator works with students and staff to resolve a wide range of resident issues, provide on-campus and off-campus referrals, as well as integrate students into the life of the College. Work involves moderate decision making and judgement.A Flexible Work Arrangement may be available for this position in mutual agreement with the Dean of Students.

The Coordinator lives on campus to provide immediate response to critical student issues that may occur outside of regular office hours.

DUTIES AND RESPONSIBILITIES

• Coordinate student success meetings with students whose GPA falls below residency requirements and make recommendations for student retention. 
• Create, promote, and analyze annual satisfaction assessments for the Residence Life Department to ensure we are providing quality services to our residents. This includes department-wide staff and student surveys. 
• Implement the recruitment and selection of Resident Assistants and Graduate Assistants. This includes reviewing and updating job descriptions, communication and promotional advertising, information nights, interview management, and coordinating a group process. 
• Directly supervise a Graduate Assistant, and indirectly supervise the Resident Assistant Staff for a specific building to ensure students and staff members are held accountable to the expectations. 
• Create an inclusive, safe community for all residents. 
• Administer and oversee a building of 400-500 residents. 
• Facilitate weekly staff meetings. 
• Serve as a Judicial Officer for all policy violations in the building under their direct supervision. This includes holding student accountable and providing educational outcomes to assist and/or provide residents with better tools to make more informed decisions in the future. 
• Work directly with students to resolve interpersonal, community and academic concerns to better enhance academic success. 
• Participate in campus-wide, duty rotation to provide 24-hour emergency and crisis intervention to provide a professional response to community concerns. 
• Liaise with building management and security to provide consistent customer service, and to stay abreast of all issues happening within the facilities. 
• Collaborate with colleagues in various offices on campus to ensure students are bonded to the College. 
• Serve on the Student Affairs committee as required. 
• Meet with students to discuss guest exceptions and educate them on the policy as it relates to community living and the expectations of the Residence Life Department. 
• Perform other related duties and/or responsibilities as assigned or required.

• A Master’s degree in Student Affairs Administration, College Student Personnel, Counseling, or another related field 
• Two-four years of professional Student Affairs experience. 
• Ability to work with students and faculty to ensure academic success. 
• Experience with on-campus housing. 
• Supervisory experience; must possess strong leadership skills 
• Ability to rapidly acquire a general knowledge of overall operation, functions and programs of Columbia College. 
• Ability to quickly acquire and apply a variety of local, state, federal and Columbia College policies and procedures. 
• Set goals and priorities, make reasoned and balanced decisions in moderately complex situations, and meet deadlines. 
• Experience handling crisis/emergency situations on a college campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee and is subject to change based on the needs of the department and/or college.

At Columbia, we offer a rewarding work environment for our faculty and staff. We take pride in offering competitive benefits with affordable health, dental and vision coverage; flexible spending accounts; commuter benefit program, life and accidental, death & dismemberment coverage; paid and unpaid leave options; work/life benefits; educational assistance programs; and retirement and financial planning benefits.

We invite you to join our talented faculty and staff and become part of our collective aspiration to ensure Columbia prepares students for success in their creative fields through innovation, engagement and real-world experiences.