CRM Analyst

Milwaukee Tool


Throughout our rich history, Milwaukee Tool has led the industry in providing the best professional, heavy duty power tools, hand tools and accessories. With a relentless commitment to delivering new products with disruptive innovation, best-in-class performance, and solutions to enhance end-user productivity, Milwaukee is growing at a rate that is unparalleled in the industry. When it comes to career opportunities, Milwaukee Tool gives you the resources to make the impossible possible and be a part of something big!

Position Details

CRM Analyst
Southeast Wisconsin
Brookfield, WI

At Milwaukee Tool, we are looking for a progressive CRM Analyst who will enthusiastically engage business and IT partners to identify innovative solutions and improve business processes. You will work within our Sales, Jobsite Solutions, Customer Experience, and Marketing Teams to optimize results through CRM; drive content, collaboration and process optimization by designing and delivering solutions; align with Sales and Marketing leadership and representatives, Sales Operations leadership, partner with key stakeholders to facilitate deep, meaningful change.

Duties and Responsibilities:

  • Analyze CRM usage and adoption to achieve desired sales objectives and maximize CRM investment 
  • Work with the sales and service team members to identify business process changes and recommend process improvement solutions 
  • Responsible for requirements gathering and ensuring business needs are met within technical design 
  • Document and present detailed business requirements, specifications that will solve or improve business challenges, systems and processes during projects 
  • Work with IT partners to translate business requirements into CRM solutions 
  • Deliver CRM solutions to optimize collaboration, information sharing, and improving sales and service productivity 
  • Provide operational and first line support for end users (e.g. creation of views, reports, dashboards, issue resolution) 
  • Develop and deliver training needs for users through written communications, recorded videos, webinar presentations, and classroom training. 
  • Ensure data integrity within CRM by developing and maintaining data quality management solutions 
  • Perform system testing to ensure functionality is working as designed 
  • Lead user acceptance testing activities with the CRM user group

Education and Experience:

  • Bachelor's Degree in Business Administration, Marketing, Liberal Arts or equivalent experience 
  • Strong interpersonal and communication skills needed to interface within the Milwaukee sales organization and corporate environment. 
  • Strong customer orientation and ability to develop relationships at all levels of the organization.
  • Good organizational skills to manage and balance multiple priorities & workflow. 
  • Able to take/give direction and implement/execute work independently, as well as in a team setting. 
  • Ability to manage and balance accountability with relationship building. 
  • Advanced presentation and facilitation skills 
  • Experience working with Microsoft Dynamics CRM or other customer relationship management system preferred. 
  • Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, etc.), Internet, etc. 
  • Ability to travel 20% of time.

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