TSMGI (The Specialized Marketing Group, Inc.) is a promotional, sports and event marketing agency, specializing in brand-enhancing programs that embrace creativity, innovation and excitement. TSMGI combines the personalized attention and passion of a small business with the cutting-edge capabilities of a larger one. Founded in 2000, TSMGI is honored to work with a wide variety clients, from small to mid-sized companies to global Fortune 500 organizations. TSMGI has been recognized by Chief Marketer’s Promo Magazine as a "Top 200" agency each year since 2008. Headquartered in the northern suburbs of Chicago, IL; TSMGI also has offices in Milwaukee, WI, Lexington, KY, and Charlotte, NC,.
The Customer Services Specialist is responsible for performing the day-to-day order processing functions for TSMGI’s Promotional Products division. Primary responsibility is to support the Client Account Teams which includes, but is not limited to, efficient, timely processing of orders; researching and resolving order discrepancies with vendors, customers and Account Teams; responsive resolution of any order-related concerns involving client questions, product quality, accounting, technology, purchasing, inventory and shipping.