Development Operations Coordinator

POSITION SUMMARY:

The Development Operations Coordinator sits on the Development Operations team and supports Second Harvest Heartland’s fundraising operation efforts. This position is responsible for accurate and timely entering and processing of charitable contributions, administering gift credits, and generating gift receipts in accordance with IRS regulations. This person is also responsible for maintaining up-to-date donor records within Raiser’s Edge NXT and serves as a contact for incoming calls and emails from donors. This position requires a high level of attention to detail for accurate data entry, as well as strong communication skills for connecting with donors.

DUTIES AND RESPONSIBILITIES:

Gift Processing & Acknowledgment

• Accurately enter, process, and acknowledge donations and other financial contributions into constituent relationship management software (Raiser’s Edge NXT) within 72 hours.
• Demonstrate a strong attention to detail to ensure accurate record-keeping and data entry.
• Collaborate with other Development team members to ensure smooth and efficient gift entry and acknowledgement.

Database Maintenance & Systems Support

• Maintain accurate and up-to-date donor and gift records in Raiser’s Edge NXT, including contact information, communication preferences, donor comments and complaints, and returned mail; perform data clean up as necessary.
• Create new donor records as needed, and research and update donor information such as email, telephone, spouse names, etc.
• Assist with developing and documenting business practices to continually improve Development Operations processes and procedures.
• Serve as a contact person for other Development staff, seasonal temporary employees, and volunteers/interns on use of Raiser’s Edge NXT.
• Perform other duties as assigned to meet SHH goals and objectives.

Donor Relations Support

• Serve as a frontline contact for incoming donor calls and emails, in partnership with other Development Operations team members.
• Provide timely response to all inquiries from donors regarding giving histories, gift receipts, mailing list requests and all other concerns related to financial contributions. 
• Provide outstanding customer service to all internal and external customers with whom you interact.

BEHAVIORAL EXPECTATIONS:

• Demonstrate behavior consistent with SHH’s mission, vision, and values daily.
• Understand safety policies and actively promote safe practices in the workplace.
• Ability to build strong, constructive relationships with a diverse range of individual and organizational partners, where common goals can be discovered, jointly shared, and owned for maximum impact.
• Strong commitment to equity; ability to work with individuals from different abilities, ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds.
• Demonstrate self-reflection on how their own identities, experiences, and biases will impact team culture, employee well-being, and the implementation of the organization’s strategic plan.
• Supporting and collaborating on organization-wide equity and diversity efforts.
• Demonstrate the ability to support the work of others. A high level of understanding and respect for the urgency and needs of others. Ability to see how actions impact others. Willingness to put the needs of internal and external customers first.
• Support innovation with an openness to new ideas, learning from others and flexibility to support change as needed.
• Demonstrate the ability to identify issues or areas of improvement and the willingness to address them.
• Maintain confidentiality of personal information of employees, volunteers, clients, donors, and others.
• Demonstrated enthusiasm and positive attitude.

QUALIFICATIONS:

• 1-year nonprofit experience preferred, previous administrative office or gift/data entry experience desired.
• Experience with constituent relationship management software strongly desired (Raiser’s Edge or Convio Luminate preferred).
• Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
• Strong attention to detail and ability to follow and implement complex and multi-step instructions.
• Demonstrated ability to effectively communicate, both written and verbally.
• Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
• Demonstrated familiarity with Microsoft Office, Office 365, and the ability to learn other computer software programs.
• Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.

Salary Range: $23.00 To $28.00 Hourly.