Digital Account Manager

We are seeking a seasoned, proactive, confident, enthusiastic, motivated individual with proven abilities to maintain excellent workflow and, overall account growth and development. In addition, the Account Manager is expected to provide exceptional customer service, and offer expert assistance in the areas of website content management, web analytics, web hosting, information architecture, and troubleshooting.

Responsibilities Include:

• Develop and cultivate a strong, consultative relationship with each client. 
• Manage workflow within multiple accounts and team structures. 
• Execute strategic planning and proposal development, meet client deadlines, and manage client budgets. 
• Organize and plan workflow with internal team members to deliver client needs in an appropriate timeframe and budget. 
• Work together with clients and internal team members to understand the overall brand strategy and vision for the overall account. 
• Develop a deep understanding of the client’s company service offerings, and be able to communicate their attributes and values. 
• Become proficient with a variety of software tools and platforms (as needed), including Salesforce, Basecamp, Liquid Planner, WordPress, etc. 
• Actively pursue sales opportunities, based on in-depth knowledge of clients’ businesses, objectives, and budgets. 
• Provide technical assistance by fielding calls and emails regarding client issues, and administering the appropriate solutions. 
• Provide assistance to Project Managers on larger projects. 
• Have direct involvement with Search Engine Optimization and Pay-Per-Click processes.

• Minimum two years of experience in a customer service, technical, marketing, sales, media/creative agency, or computer-related field. 
• Ability and desire to provide exceptional customer service. Proactive, relationship-based selling skills. 
• Effective communication skills (oral, written, verbal, organizational, proofreading). 
• Experience with standard software systems, Microsoft Office Suite (Word, Excel, PowerPoint). 
• Proven ability to prioritize tasks, work with budgets, adhere to timelines, and manage resources in a timely, organized manner. 
• Ability to promote teamwork with developers, designers, and marketing specialists to efficiently push projects through the system. 
• Understand the client’s concerns and suggest appropriate solutions. 
• An aptitude for web technology. 
• The desire for professional growth within the company. 
• Familiarity with user experience and information architecture.

• Employer Matched 401K 
• Health Plans 
• Health Savings Account 
• Vacation Days & PTO
• Summer Hours 
• Flexible Hours 
• Casual Workplace 
• Professional Training Opportunities 
• Paid Maternity and Paternity Leave 
• Paid Holidays 
• Committee Involved Top B.L.U.E. (Company Culture Committee dedicated to improving Top Floor culture, and Diversity, Equity & Inclusion Committee)