Digital Account Manager

Top Floor

Top Floor: Where Manufacturing Marketers Thrive

Top Floor isn't your average digital marketing agency. We're a passionate team laser-focused on one mission: propelling the digital growth of manufacturing companies.

We understand the unique challenges and opportunities facing manufacturers in the digital landscape. We don't just deliver campaigns, we deliver measurable results that drive bottom-line growth, the kind executives on the "top floor" demand.

Here's why Top Floor is an amazing place to work:

  • Industry Expertise: You'll be surrounded by like-minded individuals who share a deep understanding of the manufacturing industry.
  • Collaborative Culture: We're a close-knit team that thrives on collaboration, support, and a shared passion for exceeding client expectations. We also know how to have fun while achieving amazing results.
  • Meaningful Work: You'll see the direct impact your work has on the success of our clients, helping them reach new heights in the digital space.
  • Growth Opportunities: We invest in our team's professional development, providing opportunities to learn, grow, and advance your career.
  • Unparalleled Leadership: Our experienced leadership team provides strategic guidance and ensures we stay at the forefront of the ever-evolving digital marketing landscape.

Are you a passionate marketer who thrives in a collaborative environment? If you're ready to take your career to the next level and join a team dedicated to the success of manufacturing companies, we want to hear from you.

Position Details

Digital Account Manager
Southeast Wisconsin
Milwaukee, WI

What You'll Be Doing:

At Top Floor, the relationships we build with our clients is our top priority. We are seeking a personable, confident, enthusiastic, motivated individual with a passion for customer service and who can coordinate team members to ensure we are meeting our client’s needs. In addition, the Digital Account Manager is expected to build long-lasting relationships with our clients, and offer assistance in the areas of website content management, web analytics, web hosting, and troubleshooting.

Responsibilities Include:

  • Serve as the main point of contact for all client concerns and needs. 
  • Develop and cultivate a strong, consultative, trusting relationship with each client. 
  • Manage workflow within multiple accounts and team structures. 
  • Organize and plan workflow with internal team members to deliver client needs in an appropriate timeframe and budget. 
  • Work together with clients and internal team members to discuss account progress and brainstorm new ways to grow the account. 
  • Develop a deep understanding of the client’s company service offerings, and be able to communicate their attributes and values. 
  • Become proficient with a variety of software tools and platforms (as needed), including Salesforce, Basecamp, Liquid Planner, WordPress, etc. 
  • Actively pursue sales opportunities, based on in-depth knowledge of clients’ businesses, objectives, and budgets.

Who We're Looking For:

  • Experience in a customer service, technical, marketing, sales, media/creative agency, or computer related field.
  • Strong written and verbal communication skills.
  • Ability and desire to provide exceptional customer service. Proactive, relationship-based selling skills.
  • Ability to prioritize tasks, monitor monthly budgets, and adhere to timelines.
  • Ability to promote teamwork with developers, designers, and marketing specialists to efficiently work toward our client goals.
  • Understand the client’s concerns and suggest appropriate solutions.
  • An aptitude for web technology.

Valued Additions (A Plus, But Not Required):

  • Experience with: Website design, usability, SEO, PPC, Social Media, email marketing, HTML, CMS (Drupal, and WordPress), analytics, server/hosting.
  • Background in: IT Operations and Support, Project Management, Marketing Communications, Customer Service, Sales.


  • Health, Vision, & Dental Insurance
  • 401(k) Employer Contribution
  • Unlimited PTO Health Savings Account With Employer Contribution
  • Paid Maternity/Paternity leave
  • Hybrid Work Environment
  • Flexible Work Hours
  • Half-Day Fridays
  • Professional Training Opportunities
  • Internal Committee Involvement Top B.L.U.E. – Dedicated to improving Top Floor culture
  • Diversity, Equity & Inclusion Committee

Equal Opportunity Statement:

Top Floor is proud to be an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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