Digital Account Manager

Top Floor

Top Floor was founded in 1999 with a single purpose; to deliver the best digital marketing solutions for our clients; solutions that drive meaningful, measurable results. Top Floor specializes in helping organizations succeed by elevating their digital marketing results. We bring a team of focused experts to help clients in each of the elements critical to digital marketing success - web design & development, search marketing, content marketing, and branding & positioning. Clients benefit from our unparalleled continual improvement process, through which our company's experts use analytics data to identify, recommend, and implement strategic enhancements. By partnering with our team of experts, companies receive more than just digital marketing programs; they receive documented bottom-line results; results that are demanded by executives on the "top floor."

http://www.topfloortech.com

Position Details

Digital Account Manager
Job
Full-time
Office/WFH
100% remote
6/10/2025
Southeast Wisconsin
Milwaukee/Hybrid, WI

At Top Floor, the relationships we build with our clients are our top priority. The Digital Account Manager is a personable, confident, enthusiastic, motivated individual with a passion for customer service and who can coordinate team members to ensure we are meeting our clients’ needs. In addition, the Digital Account Manager is expected to build long-lasting relationships with our clients and offer assistance in the areas of website content management, web analytics, web hosting, and troubleshooting.

Key Responsibilities:

  • Serve as the main point of contact for all client concerns and needs.
  • Develop and cultivate a strong, consultative, trusting relationship with each client.
  • Manage workflow within multiple accounts and team structures.
  • Organize and plan workflow with internal team members to deliver client needs in an appropriate timeframe and budget.
  • Work together with clients and internal team members to discuss account progress and brainstorm new ways to grow the account.
  • Develop a deep understanding of the client’s company service offerings, and be able to communicate their attributes and values.
  • Become proficient with a variety of software tools and platforms (as needed), including Salesforce, Basecamp, Liquid Planner, WordPress, etc.
  • Actively pursue sales opportunities based on in-depth knowledge of clients’ businesses, objectives, and budgets.

Skills and Competencies:

  • Experience in customer service, technical, marketing, sales, media/creative agency, or computer-related field.
  • Strong written and verbal communication skills.
  • Ability and desire to provide exceptional customer service.
  • Proactive, relationship-based selling skills.
  • Ability to prioritize tasks, monitor monthly budgets, and adhere to timelines.
  • Ability to promote teamwork with developers, designers, and marketing specialists to efficiently work toward our client goals.
  • Understand the client’s concerns and suggest appropriate solutions.
  • An aptitude for web technology.
  • Proficient using G-Suite (Google Docs, Sheets, Slides, etc.)
  • Represents Top Floor’s values of: collaboration, enthusiasm, motivation, learning, integrity, community, inclusion, and ownership

Company Benefits at Top Floor:

  • $50K - 65K salary range
  • Remote Position
  • Flexible Work Hours
  • Unlimited PTO
  • Health, Vision, & Dental Insurance
  • 401(k) Employer Contribution
  • Health Savings Account With Employer Contribution
  • Paid Maternity/Paternity leave
  • Half-Day Fridays
  • Professional Training Opportunities
  • Internal Committee Involvement
    • Culture Club

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